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Build and manage InvestCloud’s commercial transfer agent network for the Altic private markets platform. Responsibilities include identifying and prioritizing transfer agent partners, structuring and negotiating pricing and contracts, coordinating with Legal, managing long-term relationships, overseeing renewals and escalations, and coordinating handoffs to Product and Engineering for integration. The role requires US asset management and transfer agency expertise, commercial partnership experience, and use of AI-enabled research tools.

Lead the identification, prioritization, negotiation, contracting, and onboarding of custodian partners for the Altic private markets network. Own long-term commercial and operational relationships, manage performance and renewals, coordinate Legal, Product, and Engineering handoffs, and represent custodian requirements in roadmap and commercial decisions. Use AI-native research tools for market scanning, pipeline scoring, and due diligence.

Provide application and access support via ticketing, email, phone and remote sessions; manage SLAs and ticket hygiene; administer user access across prod and UAT; troubleshoot SSO, VPN, connectivity, printing and file transfers; produce operational reports and KB/SOP documentation; validate daily application readiness and participate in service bridges and escalations.

Lead a team of senior security engineers to design, deploy, and evolve a Python-based AI-driven automated security response platform; define automated remediation policy and governance; own global InfoSec reporting and KPIs; transform vulnerability management to platform-driven workflows; hire and develop dual-track security/AI engineers.

Monitor and manage enterprise batch job streams, own processing cycles, investigate and resolve job failures, lead incident bridges, schedule and change jobs, coordinate with clients/vendors, maintain runbooks and incident documentation, and support continuous improvement and disaster recovery testing.

Serve as a trusted advisor managing a portfolio of financial services clients to drive satisfaction, retention, renewals, and revenue growth. Lead onboarding, implementation, strategic account planning, needs assessments, contract renewals, and performance monitoring while collaborating with delivery, product, and internal teams.

The Corporate Support Engineer develops and maintains scripts for automation, manages Microsoft 365 services, and provides user support and training.

Design, build, and maintain backend systems, APIs, microservices, and ETL/data pipelines to support data science and ML workloads. Implement database schemas, cloud-based infrastructure for model training and deployment, ensure performance and security, participate in code reviews, mentor junior engineers, and troubleshoot production issues.

Design, build, and maintain backend systems, APIs, microservices, ETL pipelines, and data storage to support model training, deployment, and production ML workloads. Collaborate with data scientists, ensure reliability, performance, security, and participate in code reviews and troubleshooting.

Design, optimize, and maintain relational and NoSQL databases; implement backup/recovery, data migration, ETL and warehousing solutions; monitor and tune performance; ensure data integrity and security; support deployments and capacity planning; collaborate with developers and document database configurations.