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Monitor applications, platforms, servers, hardware, and network connectivity in a 24/7 NOC. Investigate alerts, troubleshoot system and network errors, identify root causes, triage incidents to appropriate teams, document issues in tickets, and resolve problems within NOC scope using terminal commands. The role requires on-site day-shift work on a rotating schedule and strong networking, Linux, monitoring, communication, and troubleshooting skills.

Design, build, and maintain scalable test automation frameworks and CI/CD-integrated pipelines. Lead functional, integration, regression, and performance testing across distributed systems and telephony platforms. Mentor engineers, analyze failures using logs/metrics, execute load/stress tests, and improve test infrastructure, reliability, and engineering productivity.

As a Software Engineer, Test & Infrastructure II, you will develop automated test frameworks and validate real-time call flows while collaborating with peers in a hybrid environment.

Lead and execute technical projects across Engineering, Product, and Operations. Define scope, timelines, and success metrics; manage backlogs, releases, UAT, documentation, stakeholder communications, and retrospectives to deliver scalable, reliable product and platform enhancements.