Who You Are
Interested in managing the entire lifecycle of projects and building innovative enterprise communication solutions on voice, web, and messaging channels?
As a Technical Project Manager II, you will be expected to coordinate between business, product, and engineering teams to ensure project deliverables are identified, stakeholder needs are addressed, and deadlines are met. You would assist in gathering requirements, identifying crucial resources, assisting with task completion, and providing regular project status updates.
The ideal candidate will have a strong background in project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development, and partner with operations to quickly deliver solutions to the marketplace. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.
What You’ll Do
- Partner closely with Business, Product, Engineering, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, creating new applications, expanding platform capabilities, and tooling enhancements that will improve customers’ experience or engineering velocity.
- Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context.
- Develop a full understanding of our technical stack, the interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
- Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
- Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
- Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
- Gain sign-off from user-acceptance testing and coordinate releases.
- After project completion, facilitate retrospective meetings.
Qualifications: We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- A Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3-4+ years of experience in a technical project management role.
- Proficiency with Jira or similar ticketing system.
- Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
- Experience in directly interacting with internal and external customers.
- Experience working with diverse groups in a highly technical environment.
- Knowledge of project management lifecycle.
- Excellent verbal and written communication skills, including technical writing.
- A Master’s degree in Computer Science, Software Engineering, or related field, preferred.
- Previous experience as a software engineer or software testing engineer, preferred.
- Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
- Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
- Project Management Professional (PMP) certification, preferred.
Who We Are
- Multiple medical, dental, and vision plan options
- Company-paid life insurance, short and long-term disability
- 401(k) savings plan with company match (50% on first 6% of employee contribution)
- 35 days total annual PTO
- Annual Bonus Program
- Paid maternity and paternity leave
- Relocation allowance
- Employee referral bonus
- Gym membership
- Technical and Professional Development stipend
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- 3-4 or more years of experience in a technical project management role
- Proficiency with Jira or a similar ticketing system
- Knowledge of Scrum practices, including sprint planning, reviews, standups, and backlog grooming
- Experience directly interacting with internal and external customers
- Experience working with diverse groups in a highly technical environment
- Knowledge of the project management lifecycle
- Excellent verbal and written communication skills, including technical writing
- Master's degree in Computer Science, Software Engineering, or a related field
- Previous experience as a software engineer or software testing engineer
- Knowledge of telecommunications or telephony, VoIP, call routing, IVR functionality, and call flows
- Knowledge of Docker and Kubernetes or similar cloud technologies
- Project Management Professional certification
What the Team is Saying
%202.jpeg)
%202.jpeg)
Vail Systems, Inc. Compensation & Benefits Highlights
-
Healthcare Strength — Multiple medical, dental, and vision plan options with EAP support and coverage that includes fertility and transgender-affirming care indicate robust healthcare provision. Flexible spending options and carrier choices further reinforce breadth.
-
Leave & Time Off Breadth — Listings outline generous time off, including a total package around 35 annual paid days spanning PTO, float, sick/wellness days, and holidays. Rollover allowances add usability for unused time.
-
Parental & Family Support — Paid parental leave is detailed at 12 weeks for primary caregivers and 2 weeks for secondary caregivers, with adoption assistance available. An onsite Mother’s Room and noted childcare benefits further support families.
Vail Systems, Inc. Insights
What We Do
At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.
Why Work With Us
We are constantly learning. That's why we organize hackathons, workshops, and book clubs, and encourage continued education via courses and seminars. Bringing great minds together is important for our success, so we hire people with diverse backgrounds, stay active in our fields, attend conferences, and are always learning from our peers.
Gallery
Vail Systems, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We observe a hybrid work arrangement based on business and team needs.
