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Manage full sales cycle for FareHarbor reservation software: prospect, demo, negotiate, close, and support implementation. Build relationships, use CRM, track performance, gather market feedback, and collaborate with product and marketing teams to drive revenue.

Full-cycle sales role managing prospecting through close and implementation for FareHarbor reservation software. Build relationships, run demos, negotiate deals, use CRM to track leads, gather market intelligence, meet sales targets, and collaborate with product and marketing teams to drive client conversion and growth.

Build and maintain FareHarbor.me, a managed WordPress site platform. Develop PHP and JavaScript features, craft themes/plugins and Gutenberg blocks, collaborate with design and product, review PRs, write docs, and improve accessibility, performance, and editor UX across thousands of client websites.

Own marketing's contribution to Net Revenue Retention by building lifecycle systems and programs that drive onboarding, adoption, retention, expansion, and advocacy. Design segmented, multi-touch automated journeys with AI enhancements, partner cross-functionally, run events, measure lifecycle math, and lead a team of 4-5 lifecycle marketers to scale client growth.

Manage a North America portfolio to maximize client adoption, retention, and revenue. Build strong client relationships, resolve inquiries, run growth projects, deliver business reviews, and meet KPIs for growth, SLA compliance, and retention. Own project execution, provide product and industry insights, and proactively suggest optimizations to improve clients' online booking performance.

Sell FareHarbor to new clients in the Canary Islands region: prospect, qualify, demo, and close net-new business. Manage pipeline, forecast deals, coordinate onboarding with cross-functional teams, attend events, and maintain CRM accuracy.

The Team Lead, Account Management at FareHarbor drives revenue growth, mentors Account Managers, and manages high-impact client portfolios, ensuring performance and retention targets are met.