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As a Senior Manager of Technical Support Engineering at Datadog, you will manage and mentor a team of Technical Support Engineers, ensuring excellent client support and performance accountability. You will facilitate training, develop documentation, and guide team initiatives to improve productivity while resolving escalations and collaborating on technical solutions.

As a Senior Premier Support Engineer at Datadog, you will provide technical support to Premier Customers, assist with inquiries via multiple channels, build relationships, reproduce integration issues, and create documentation. You will also participate in health check meetings and drive product discussions based on customer needs.

As the Director of Technical Support Engineering, you will manage and mentor a team of Support Engineering Managers, oversee client issue resolution, optimize processes, drive productivity projects, and collaborate across departments to improve operational efficiency.

Manage and mentor a team of Technical Support Engineers to handle client requests, troubleshoot issues, drive productivity initiatives, and foster team development. Collaborate on high-priority escalations and facilitate new hire training in a technical support environment.

The Senior Director of Technical Support Engineering will lead and mentor a team, driving customer experience and innovation while managing operations in alignment with global strategies. Responsibilities include overseeing support teams, improving processes, and managing recruitment and growth strategies.

As a Senior Director of Technical Support Engineering at Datadog, you will manage and mentor a team of leaders and support engineers, oversee initiatives to enhance customer experience, collaborate with various departments on strategic improvements, and assist during incidents. Your role focuses on driving innovation while ensuring operational efficiency in a hybrid work environment.

In this role, you will lead Datadog's security incident response efforts by collaborating with various teams to improve security protocols and tools. Your responsibilities include investigating security threats, conducting post-incident analyses, and training the incident response team to ensure readiness. You will also guide cross-functional initiatives to strengthen overall security measures and promote continuous improvement within the organization.