Top Tech Jobs & Startup Jobs

As the Vice President of Customer Success, Americas, you will lead the customer success strategy to drive satisfaction, retention, and growth. Key responsibilities include managing the Customer Success team, developing customer engagement strategies, fostering cross-functional collaboration, and advocating for the customer within the organization while analyzing data for improvements.

The VP of Customer Success will lead the strategy for customer satisfaction and retention in the Americas. Responsibilities include developing strategies for customer health goals, mentoring the team, building client relationships, collaborating cross-functionally, and advocating for customers within the organization.

The Technical Support Specialist will manage post-sale technical relationships, serve as the first point of contact for customer inquiries, troubleshoot complex support issues, and contribute to the knowledge base. The role requires collaboration with the Global Technical Support team and may involve an on-call rotation. Growth opportunities are available to develop technical and project management skills.

The Resource Analyst will support the Global Services and Support team by managing resources for professional services engagements, ensuring appropriate staffing and scheduling based on customer needs. This role involves collaboration with Sales and Service Delivery teams, utilizing PSA software for managing resources and developing strategies for optimal utilization and project performance.

The Financial Systems Specialist at Braze will be the first point of contact for users facing technical issues with financial systems. Responsibilities include troubleshooting software issues, maintaining documentation, providing user training, and ensuring smooth system operations. The role involves collaboration with system administrators and requires a passion for technology and customer service.

As a Director in the One-Time Services division, you will manage multiple teams in the APAC region, focus on team development, customer experience, and drive improvements in service offerings. Your role includes hiring talent, managing performance, achieving KPIs, and advocating for customer needs to product development, contributing to the department's future direction.

As a Business Development Representative, you will identify target accounts, develop outreach campaigns, engage C-suite prospects, demonstrate the value of Braze, and qualify early-stage deals. You'll manage your own meetings and conduct high-level conversations to generate new business opportunities and build relationships in a collaborative environment.