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The Customer Experience Specialist at Xero provides support to small business owners, bookkeepers, and accountants, ensuring they maximize their use of Xero's accounting platform. This role involves managing customer inquiries via phone and Salesforce, ensuring accurate resolutions, and maintaining communication throughout the support process.
The Lead Payroll Specialist will manage and optimize payroll systems for Xero’s operations in the UK and EMEA. Responsibilities include processing payroll, ensuring compliance with tax legislation, conducting audits, providing training, and collaborating with finance and HR teams. The role emphasizes process improvements and fostering relationships as a trusted payroll advisor.
As a Senior Engineer in the DevOps team at Xero, you will develop and maintain automated database infrastructures, improve scalability and performance, engage with customers to identify and solve pain points, and contribute to the development of tools and processes for cloud-based solutions.
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As a Senior Site Reliability Engineer at Xero, you will facilitate incident management, improve system reliability, conduct incident analyses, and engage in operational consultancy. You'll work on both immediate and strategic reliability enhancements through close collaboration with product engineering teams and the central reliability enablement team.
As an Intermediate Engineer in the DevOps team, you will enhance scalability and performance of Xero's applications and tools. You will engage with PaaS customers, develop continuous delivery pipelines, automate cloud provisioning, and improve processes for high availability.
As an Engineering Team Lead at Xero, you will oversee two product delivery teams, support 8-10 engineers, and ensure high performance and engagement. You will foster a culture of continuous improvement, empower team members, and facilitate effective communication with product managers and designers to enhance practice management software.
As a Team Lead in the Subscription & Billing team at Xero, you will manage engineers, ensuring sustainable delivery of high-quality software, supporting team development, advocating engineering standards, and fostering a positive team environment. You will drive engineering initiatives and aid in operational health while guiding team members to improve their skills.
The Customer Experience Specialist at Xero supports small business owners and accountants by providing guidance on using Xero effectively. They manage customer queries through phone and a Salesforce case management system, ensuring quick resolution and customer satisfaction. The role requires knowledge of accounting principles and a commitment to proactive customer service.
The Senior Financial Accountant is responsible for delivering quality financial information, driving continuous improvement across the Financial Accounting team, and acting as a leader within the Accounting Team. Key responsibilities include driving month-end close process, supporting reporting cycles, supervising team members, and owning non-BAU projects.
The Finance Manager - M&A Integration is responsible for leading the integration of a recently acquired SaaS company into Xero’s finance operations. This role involves project management, financial planning, overseeing balance sheet accounting, month-end close processes, and workforce planning. The manager will also collaborate with various teams, drive strategic financial planning, and ensure compliance with tax regulations.
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