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Provide proactive and reactive support to small business owners, bookkeepers, and accountants. Use accounting fundamentals and case-management tools to resolve queries, encourage product adoption, and improve retention. Embrace new tools including Generative AI, accurately capture cases in Salesforce, and communicate clearly across phone and email while working scheduled evening shifts.

Lead and mentor a software engineering team to deliver roadmaps with high code quality and system health. Champion AI-native workflows, drive architectural modernization, improve developer experience, decouple legacy systems, and collaborate cross-functionally with Product and Design to deliver predictable outcomes.

The Principal Software Engineer will lead mobile application development, bridge technical and product strategies, and ensure engineering excellence at Xero.

Provide high-quality phone, email, and live-chat support for Melio users; master product and CX strategy; record interactions in Salesforce and Zendesk; escalate complex issues across teams; proactively help small business owners, accountants, and bookkeepers unlock product value with empathetic, efficient service.

Provide world-class reactive and proactive support to small business owners, bookkeepers, and accountants. Use case management tools and Generative AI to resolve queries, drive product adoption, and improve activation and retention. Apply accounting fundamentals to troubleshoot, document cases accurately, and deliver clear guidance across channels while working specified evening and weekend shifts.

Provide first-line support to small business owners, bookkeepers, and accountants using Xero via phone, email, and chat. Resolve queries, perform proactive outreach, advise on accounting fundamentals, escalate appropriately, and help customers unlock product value while meeting quality and turnaround targets.

Provide proactive and reactive support to small business owners, bookkeepers, and accountants using Xero across phone, email, and chat. Use accounting fundamentals to resolve queries, run outreach campaigns, escalate when needed, and help customers unlock product value while meeting quality and turnaround targets.

Provide proactive and reactive support to small business owners, bookkeepers, and accountants using Xero via phone, email, and chat. Use accounting fundamentals to resolve queries, build trust, perform outreach campaigns, and escalate when needed while meeting quality and turnaround targets.

Lead and build Xero's first-line financial services risk and compliance operations, covering sanctions screening, KYB/KYC, AML/CTF, transaction monitoring, and payments. Establish operating standards, tooling, governance, partner oversight, and cross-functional partnerships to ensure regulatory readiness and scalable operations.

Serve as the primary people analytics partner to HR leadership, building a trusted suite of workforce dashboards and scorecards, defining KPI metrics and guardrails, embedding people metrics into planning and forecasting, improving HR data literacy and self-service, and translating complex people data into actionable recommendations.