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As a Lead Engineer in Site Reliability Engineering at Xero, you will drive reliability by mentoring peers, influencing engineering practices, and solving complex cross-organizational challenges. You'll focus on continuous delivery and engineering excellence, fostering a culture of growth and ownership.

As a Customer Experience Specialist at Xero, you will support small business owners and accountants by providing guidance and resolving their queries on using Xero's platform. You'll manage customer inquiries using Salesforce, ensuring accurate case handling while maintaining customer satisfaction and productivity targets. Your role is crucial in delivering exceptional customer service and adapting to meet customer needs.

As a Customer Experience Specialist at Xero, you will provide ongoing support and guidance to small business owners and accounting professionals. Your responsibilities include managing customer queries effectively, utilizing Salesforce for case management, and participating in proactive outreach to enhance customer satisfaction.

As a Tech Lead at Xero, you will guide and coach product teams to ensure excellent delivery, testing, and performance practices, while also being hands-on in engineering. The role involves working with microservices, contributing to both product and platform areas of the company, and supporting a growth-focused team culture.

The Sr. Tax Analyst at Xero will work on developing tax software products, updating tax calculations and forms, and ensuring compliance with tax legislation. They will also collaborate with the engineering team and government agencies to certify tax products and resolve client issues.

The Customer Experience Specialist at Xero provides support to small business owners, bookkeepers, and accountants by answering queries and ensuring customer satisfaction through effective communication. They manage inquiries using Salesforce, participate in proactive call campaigns, and work towards achieving quality and productivity targets while staying updated on company changes.

The Customer Experience Specialist at Xero supports small business owners, bookkeepers, and accountants by providing assistance and guidance regarding Xero's platform. Responsibilities include responding to customer queries, managing cases via Salesforce, executing proactive outreach, and ensuring a quality customer experience. Adaptability and collaboration with other teams are crucial for success.