Top Tech Jobs & Startup Jobs

Lead enterprise content marketing initiatives across industries and buyer personas. Develop and manage data reports, e-books, videos, articles, webinars, and webpages; create briefs, messaging, and outlines; write and edit content; ensure brand consistency; and coordinate with product, regional, demand generation, customer marketing, sales, and creative teams. Use audience insights, SEO, AI-powered tools, and performance metrics to support full-funnel campaigns and editorial planning.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.

Develop and optimize pricing architecture, regional pricing, packaging, bundles, and subscription tiers across Marketplace and Subscription products. Build data-driven business cases, analyze competitive pricing, design pricing experiments, and evaluate customer willingness-to-pay, elasticity, conversion, GMV, and lifetime value. Collaborate with Product, Marketing, Engineering, Analytics, and Finance, while presenting pricing recommendations and experiment findings to senior stakeholders.

Advocate for learners and administrators by translating user signals into platform improvements. Partner with Product, Engineering, Support, Marketing, and customer-facing teams on feature-launch readiness, issue triage, escalation resolution, operational process improvements, and internal tools. Analyze quantitative and qualitative support data, communicate insights to stakeholders, influence product roadmaps, and develop scalable, user-centered solutions.

Own the strategic vision and roadmap for Coursera’s AI-driven search experience. Lead conversational search, personalization, semantic and multilingual search, ranking, and discovery improvements. Partner with engineering, design, research, data science, ML, marketing, and partnerships teams to deliver scalable platform capabilities. Use experimentation, market analysis, KPIs, and customer insights to improve conversion, merchandising, learner experience, and revenue.

Identify, prospect, and close new business with large enterprise clients in Korea. Manage complex sales cycles, build C-suite relationships and customer champions, execute strategic territory plans, negotiate contracts, and exceed sales targets. The role partners with Customer Success, Solutions Engineering, Marketing, Product, Legal, Deal Desk, and executives to drive customer acquisition, expansion, retention, and long-term account value.

Own Udemy’s marketing strategy and execution in Japan, serving as the primary liaison with Benesse. Lead B2B demand generation, multi-channel campaigns, customer marketing, partnership initiatives, and field events. Manage conferences, webinars, trade shows, vendors, budgets, and cross-organizational collaboration. Analyze performance, optimize marketing investments, and drive pipeline growth, customer engagement, retention, and expansion across the Japanese market.

Serve as a senior privacy legal subject matter expert supporting global privacy compliance, primarily for Udemy. Advise on U.S. and international privacy laws, privacy impact assessments, AI and cybersecurity issues, incidents, data subject requests, regulatory inquiries, product counseling, and privacy program development. Partner with Legal, Privacy, Product, Engineering, and Information Security teams, advise senior leadership, and mentor colleagues.

Build and improve test infrastructure, automation frameworks, CI/CD pipelines, and end-to-end testing strategies. Lead quality initiatives, develop AI-augmented testing solutions, monitor test environments, support incident resolution, and use quality and performance metrics to improve software reliability. Collaborate with Infrastructure, SRE, engineering leaders, and product teams in an agile environment to expand test coverage and enable safe, efficient delivery.

Leads the LATAM Customer Success organization, owning retention, expansion, adoption, and customer health goals. Manages and develops Customer Success Managers, builds a high-performance team culture, engages executive stakeholders, resolves strategic account escalations, and partners with Sales, Renewals, Product, Marketing, Support, and Engineering. Uses customer success analytics and CRM platforms to identify risks, improve processes, forecast renewals, drive expansion, and communicate customer insights across the business.