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Lead backend technical work for Connected Devices Platform: design and implement scalable distributed systems (streaming, APIs, databases), ensure resilience, evolve architecture and processes, mentor teammates, and contribute to agentic AI development.

Responsible for maintaining FedRAMP-compliant infrastructure, collaborating with software engineers, and ensuring system availability and security. Duties include infrastructure design, automation, monitoring, and incident response.

Lead and develop a talented SRE team while ensuring compliance with FedRAMP regulations and collaborating across teams for security and operations.

Drive revenue growth for Cisco ThousandEyes by managing multi-million dollar SaaS deals in India's enterprise accounts, while influencing sales leadership and executing strategies.

This role involves supporting the R&D department by coordinating projects, managing executive calendars, and ensuring efficient administrative operations. Responsibilities include overseeing meetings, handling travel arrangements, and maintaining data confidentiality.

Provide proactive, named technical support for premium FedRAMP accounts: troubleshoot and escalate incidents, optimize customer systems, manage escalations and projects, engage cross-functionally with sales and engineering, and deliver excellent customer experience while maintaining FedRAMP compliance.

Lead EMEA Sales Operations, manage a small team, design and optimize GTM strategies, analyze data to identify trends, maintain sales reporting and dashboards, deliver training, support deal desk and quotes, improve Salesforce/CPQ processes, and collaborate cross-functionally to drive sales productivity and operational excellence.

Lead sales for ThousandEyes within the Americas Service Providers Telco/Media segment. Drive new business via territory planning, pipeline development, presentations, trials, pricing, negotiation, and closing. Build strategic relationships with large Telco and Media accounts, collaborate with Cisco account teams, Customer Success, and Product Management, and meet quota as an individual contributor.

Act as the technical bridge to enterprise customers: drive technical sales, architect tailored solutions, run demos and trials, troubleshoot network performance, automate workflows, and provide product feedback to shape AI and automation roadmaps.

Provide technical leadership to embed security controls into architectures, lead risk assessments and remediation, support compliance and certification efforts, assist incident response, perform audits and code reviews, and manage security projects across teams and geographies.