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Manage and develop an inside sales team acquiring luxury products from existing consignors. Coach performance, monitor sales pipelines and KPIs, hire and train employees, ensure Salesforce data quality, resolve elevated consignor issues, improve workflows and reporting, and partner with other sales channels to exceed targets and deliver an excellent consignor experience.

As a High Risk Authenticator, you will authenticate luxury goods using TRR methodology, evaluate their quality, and document findings.

Build and deploy backend services, internal web applications, and tooling for item creation, enrichment, listing, configuration, and merchandising. Own features end to end, influence architecture, review code, improve reliability and observability, and collaborate with product, design, engineering, and business stakeholders. The role involves JVM and web technologies, event-driven systems, databases, GraphQL, production operations, and complex marketplace data.

Lead and mentor software engineers building scalable e-commerce systems for international expansion. Oversee Ruby on Rails and Elixir systems, improve scalability, performance, security, and user experience, and collaborate with Product, ML, marketing, and internal systems teams. Drive internationalization capabilities, distributed cloud-native services, and technical excellence while helping engineers develop their skills.

Lead annual and quarterly sales planning, forecasting, and territory design for a retail marketplace. Build models and analytics to set targets, optimize capacity, size new revenue streams, and present insights to senior leaders. Drive process and tooling improvements, partner cross-functionally with Sales, Finance, Merchandising, Marketing, and Operations, and hire and develop a strategic planning team.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.

The Director, Operations Analytics will lead analytics initiatives, optimize operational efficiency, design enterprise-level analyses, and work closely with teams across the organization to provide strategic insights and ensure alignment with business goals.

Design and produce high-end learning experiences (self-paced, instructor-led, microlearning) using Articulate 360, Adobe Suite, Camtasia and AI tools. Architect learning journeys, prompt-engineer AI Personas, partner cross-functionally with SMEs, rapidly prototype MVPs, and embed performance support to solve operational friction and drive business results.

Serve as liaison between warehouse and customer service to manage order exceptions, returns, un-batchable orders, packsize/autobagger issues, Zendesk tickets, and related investigations. Support pickers and keep leadership and customer care updated. Use Dior and Google Docs; Looker experience is a plus.

Lead development and execution of operations strategy and improvement roadmaps across fulfillment, transportation, and inventory control. Coordinate cross-functional projects, manage budgets/resources, mitigate risks, track KPIs, and communicate progress to stakeholders and executives. Drive system and process implementations, training, and continuous improvement within warehousing and logistics operations.