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The Director of Inbound Operations will oversee e-commerce authentication centers, drive performance, lead a large team, and ensure operational excellence through collaboration and data analysis.

As Senior Director of Creative Strategy, you will partner with the Chief Brand Officer to lead creative operations, manage teams, drive project execution, and ensure alignment with company goals. Your focus will be on strategic initiatives and mentoring staff.

The Receiving Dock Associate manages luxury item handling, organizes warehouse operations, conducts quality checks, and supports various departments as needed.

The Quality Control Associate is responsible for inspecting and auditing inbound items, maintaining quality standards, and collaborating with teams to improve processes.

Lead development and execution of omnichannel campaigns, collaborating with Merchandising, Marketing, and Creative to drive engagement and growth. Responsible for strategic planning, KPI establishment, and campaign optimization across channels with a focus on driving GMV and consumer engagement.

As a High Risk Authenticator, you will evaluate and authenticate luxury goods, leverage expertise in fashion, and ensure quality standards.

The Customer Experience Specialist enhances customer satisfaction through sales engagement, communication of processes, and maintaining product quality while supporting store operations and consignor relations.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.

Design and deliver inclusive employee experience programs across the lifecycle. Lead onboarding, ERG strategy, engagement and recognition tools, integrate DEI into people processes, partner cross-functionally, measure impact using engagement metrics, and optimize culture and internal brand.

Inspect, authenticate, diagnose, and repair mechanical and quartz timepieces (basic to moderate complexity). Communicate with watchmakers, clients, and operations; perform adjustments, battery replacements, and link changes; support training and scale service initiatives.