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Investigate and resolve SaaS platform issues, monitor escalation queues, validate data with SQL, document technical problems, and collaborate with Product, Engineering, Design, and customer-facing teams. Analyze operational patterns to identify product, process, and customer-experience improvements while representing customer needs to internal stakeholders.

The Senior Site Reliability Engineer will manage cloud infrastructure, develop internal DevOps tools, and enhance automation for application deployment and management.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Drive sales in the eCommerce sector by acquiring new clients, managing the sales cycle, and leveraging industry relationships. Requires deep knowledge of Amazon, Walmart, and TikTok marketplaces.