This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.
**Candidates based in Bangalore are preferred
WHO YOU ARE
- 2–3 years of professional experience in a technical SaaS environment
- Hands-on experience providing technical support and troubleshooting SaaS applications
- Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation
- Familiarity with JIRA, Confluence, or similar ticketing and support tools
- Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
- Able to work independently with minimal supervision and effectively manage multiple support requests.
HOW YOU'LL SPEND YOUR TIME
Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
WHAT CAN HELP YOU STAND OUT
- Familiarity with Amazon Seller and Vendor Central advertising platforms
- Familiarity with Walmart Seller Center and Supplier Portal advertising platforms
- Knowledge or experience with additional advertising marketplaces such as TikTok.
WE'VE GOT YOU COVERED
- Every Teikametrics employee is eligible for company equity
- Remote Work Flexibility - Work from home or from our offices, with flexible remote options
- Broadband reimbursement
- Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
- Crèche benefit
Skills Required
- 2-3 years of professional experience in a technical SaaS environment
- Hands-on experience providing technical support and troubleshooting SaaS applications
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation
- Familiarity with JIRA, Confluence, or similar ticketing and support tools
- Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
- Ability to work independently with minimal supervision and manage multiple support requests
- Experience supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop
- Familiarity with Amazon Seller and Vendor Central advertising platforms
- Familiarity with Walmart Seller Center and Supplier Portal advertising platforms
- Knowledge or experience with additional advertising marketplaces such as TikTok
What We Do
Teikametrics helps sellers and brand owners grow their businesses on Amazon and Walmart.com through the combination of data, AI-powered technology, and marketplace expertise. Teikametrics Flywheel, the first Marketplace Optimization Platform, connects and optimizes critical ecommerce business operations including advertising, inventory, and market intelligence - all in one place.
Why Work With Us
At Teikametrics, we believe that our employees are our greatest asset. In this fast-paced startup environment, our team consistently puts our values into action, even while being remote. We are committed to the success of not only our clients but our people. Join our growing team if you’re ready for new challenges and some good fun along the way.
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