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Lead technical direction for data platforms, design and maintain data pipelines for reporting and AI (RAG, embeddings, vector stores), reduce architectural debt, mentor engineers, partner with product leadership, and represent Mitratech externally.

Support delivery of GRC and data protection services by assisting senior consultants with risk reviews, audits, remediation tracking, vendor assessments, policy reviews, stakeholder engagement, and project documentation. Conduct remote and onsite client visits and stay current on privacy law and security best practices.

Lead end-to-end learning design and development: conduct needs analyses, define strategy and metrics, create scripts/storyboards, build interactive eLearning in Articulate, package SCORM/xAPI modules, manage LMS, evaluate impact, and mentor L&D peers while partnering with SMEs and HR leaders.

Lead end-to-end learning design and development: perform needs analysis, define strategy and success metrics, create scripts/storyboards, build interactive eLearning in Articulate Storyline and Rise, publish SCORM/xAPI modules, configure LMS, produce multimedia assets, manage SMEs, evaluate program impact, and maintain QA and development standards.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Lead and build the AI Quality & Governance platform: observability, evaluations, guardrails, SLOs, and incident playbooks. Design automated and human-in-the-loop evaluation pipelines, enforce release gates, translate governance frameworks into engineering controls, partner with product teams on AI incidents, and hire and grow a hands-on engineering team while contributing substantial production code.

The Sales Consultant will collaborate with clients to provide tailored technology solutions, support the sales process, and leverage industry insights to drive revenue growth.

Lead end-to-end design of complex enterprise SaaS features, using AI-native tools to drive discovery, interaction design, prototyping, and design-system contributions. Collaborate with product and engineering, mentor designers, advocate for users, and deliver implementation-ready outputs that influence product strategy.

Own and grow a portfolio of customer accounts to achieve net revenue retention and expansion. Build account plans, identify upsell/cross-sell opportunities, negotiate renewals and price increases, forecast revenue, run quarterly business reviews, handle customer inquiries, and coordinate with internal teams to ensure customer success.

Serve as the bridge between business stakeholders and development for internal data initiatives. Own intake, discovery, and requirements documentation for analytics, BI, and reporting. Write user stories, acceptance criteria, data definitions, and reporting logic. Maintain a prioritized backlog, support stakeholder validation of prototypes, participate in agile ceremonies, and resolve requirement gaps and risks to ensure development can execute independently.