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The role involves building and maintaining copilots, designing conversation flows, configuring knowledge sources, integrating with Power Automate, publishing to approved channels, monitoring performance, and collaborating with stakeholders.

The CDK Global Returnship is a 16-week program for professionals returning from a caregiving break, offering project work, mentorship, and potential full-time conversion.

Manage and coach a team of Account Executives while leading relationships with state organizations and partners. Ensure state contract compliance, oversee installations and backlog, serve as first escalation, collaborate with product and technical teams, present performance reports, and drive business opportunities and customer satisfaction across a multi-state territory with significant travel.

Manage dealer relationships to maximize CDK product adoption, drive customer value, reduce churn, identify upsell opportunities with Sales, deliver training, produce client reports, and travel frequently to client sites.

The Sr. Software Engineer will develop enterprise software solutions, focusing on new features, UI resources, and support production issue resolutions while collaborating with US and remote teams.

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.

Lead cross-functional teams to deliver technology projects on time and on budget. Manage dependencies, risks, schedules, and stakeholder communication; use Agile practices, SDLC governance, and analytics to drive decisions and continuous improvement across GTM areas.

Design, build, and optimize ETL/EMR data pipelines on AWS using Hadoop/Spark/NiFi/Python. Ingest and transform source data (SQL Server) into the Titan data lake, evaluate new architectures (Snowflake, Debezium, Kafka), resolve production/data quality issues, and support CDK customers.

Design and build full-stack features for a dealer management system, modernizing digital sales and contracting workflows. Implement scalable backend services, complex data models, and interactive UIs. Improve CI/CD, address technical debt, collaborate with product owners, and apply Agile practices to deliver robust, high-volume transaction applications.

Participate in Agile ceremonies and develop new enterprise software features across service layers, integrations, UIs and data. Act as the team's primary UI resource and React subject-matter expert. Build secure web applications and APIs, design data architecture, maintain Postgres databases using Liquibase, use AWS, CI/CD (GitHub Actions, Bamboo) and Test Driven Development. Support production issue resolution and propose product enhancements.