Associate Cloud Operations Analyst

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary:

We are seeking a highly skilled Public Cloud Operations Support Specialist to join our team. This role is responsible for supporting the day-to-day operations of our public cloud infrastructure, ensuring optimal performance, availability, and security of cloud resources.  The ideal candidate will have hands-on experience with leading public cloud platforms (AWS and Azure), strong troubleshooting skills, and the ability to work with cross-functional teams to support business operations.

Key Responsibilities:

Cloud Infrastructure Management and Support:

• Monitor and manage the health and performance of cloud-based resources (e.g., virtual machines, storage, networks, databases).
• Provide technical support for issues related to public cloud platforms, including AWS, Azure, or Google Cloud.
• Ensure cloud resources are properly configured and optimized for performance, cost, and security.
• Participate in On-call rotations

Incident Management and Troubleshooting:

• Respond to and resolve incidents and service requests related to public cloud environments.
• Investigate and diagnose cloud service issues, escalating to senior engineers or cloud providers when needed.
• Ensure proper root cause analysis and implement long-term fixes for recurring issues.

Deployment and Automation:

• Assist in deployment and management of cloud-based applications and services using CI/CD pipelines
• Help automate repetitive tasks using cloud automation tools (Terraform and Ansible).

Collaboration and Documentation:

• Work closely with development and engineering teams to troubleshoot issues.
• Provide technical support and training to internal teams on cloud best practices and new services.
• Document FAQ, standard operating procedures (SOPs) and troubleshooting guides.

Performance Monitoring and Optimization:.

• Act on alerts and tune the environment. 
• Optimize cloud usage and ensure resources are right-sized properly.

Security and Compliance:

• Monitor cloud environments for security vulnerabilities and compliance issues, utilizing AWS security tools like Guard Duty and AWS Shield.
• Assist in maintaining cloud security standards in alignment with internal policies and industry best practices.
• Support audits and assist with ensuring compliance with regulations

Preferred Qualifications:

• Proven experience with public cloud platforms (AWS / Azure).
• Solid understanding of cloud networking, compute, storage, and security services.
• Extensive experience with AWS Cloud Platform and its services.
• Familiar with ci/cd tools such as Harness, bamboo or github actions.
• Experience with Infrastructure as code such as terraform and Ansible.
• Understanding of cloud security concepts like IAM (Identity and Access Management), VPC (Virtual Private Cloud), encryption, and multi-factor authentication (MFA).
• Excellent problem-solving and troubleshooting skills.
• Previous experience providing operational support to both AWS and Azure environments.
• Ability to work independently and within a team environment.
• Strong communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to stay updated with emerging cloud technologies and integrate them into operations.

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.