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Provide Simplified Chinese player support via chat and email, handle password resets and inquiries, perform translations and proofreading, analyze and improve customer service operations, and work onsite during business hours (10:00-19:00).

Investigate and resolve escalated player support cases by reviewing account history, transactions, and platform data; document findings; escalate when required; and provide guidance to frontline teams to improve processes and training.

In-office Polish localization QA tester: proofread Polish text, identify language/cultural errors, verify console guidelines, report bugs, suggest improvements, find missing/incorrect content, and perform ad-hoc translations.

Provide written player support via approved channels, resolve common account, gameplay and technical issues using knowledge base and workflows, log case details, escalate complex issues, follow policies, and work with leads to improve player experience.

Provide first- and second-level technical support for end users across OSes, networking, Active Directory, and cloud services. Troubleshoot Windows, Linux, and macOS, perform account administration, assist with Windows Server maintenance, patching, and monitoring, and collaborate with a global IT team to ensure reliable enterprise IT operations with a customer-first approach.

As a Localization QA Game Tester, you will verify the accuracy of localized games by identifying errors, ensuring cultural consistency, and collaborating with a global team.

Lead business development for player support, QA, and co-development services across the Bay Area and North America. Build relationships, create tailored proposals, expand accounts into art, audio, localization, and IT services, manage revenue targets and CRM pipeline, and collaborate with internal teams to deliver integrated client solutions and go-to-market strategies.

Design and process character-driven voice assets using creative FX chains, plugins, automation and routing. Produce creature, robotic, masked, radio and layered voice treatments; ensure clarity, consistency, technical compliance and organized deliverables. Collaborate with audio teams, troubleshoot sessions, and create reusable presets, documentation and batch-ready workflows to meet project deadlines and delivery specifications.

Perform localization QA on games: review translated text and UI for grammar, cultural consistency, and context; log bugs and suggestions; ensure adherence to console guidelines and correct display of content and formatting.

Perform localization QA on games in Traditional Chinese: find and report language errors, check context and cultural accuracy, ensure proper display/formatting, follow platform guidelines, and collaborate with global teams to improve localized content.