We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.
Requirements
- 1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.
- Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.
- Basic understanding of IT infrastructure and enterprise support environments.
- Hands-on knowledge of Windows, Linux, and macOS operating systems.
- Strong troubleshooting skills in Windows, networking, and desktop support.
- Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
- Experience with Active Directory, including user account management and access administration.
- Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
- Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
- Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
- Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to work independently as well as collaboratively within a globally distributed team.
- Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.
Benefits
- Opportunity to work with a global team in a collaborative and inclusive work environment.
- Exposure to enterprise technologies and global IT infrastructure.
- Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
- Company-provided transportation or cab allowance for employees working night shifts.
- A supportive workplace that encourages innovation, teamwork, and continuous improvement.
Skills Required
- 1-2 years of experience in Enterprise IT Support, IT Helpdesk, or Technical Support environment.
- Basic understanding of IT infrastructure and enterprise support environments.
- Hands-on knowledge of Windows, Linux, and macOS operating systems.
- Strong troubleshooting skills in Windows, networking, and desktop support.
- Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
- Experience with Active Directory, including user account management and access administration.
- Exposure to Microsoft 365 (Office 365), Microsoft Azure, and AWS.
- Familiarity with Cisco, Fortinet, and Meraki networking devices.
- Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar).
- Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to work independently as well as collaboratively within a globally distributed team.
- Relevant IT certifications (CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL).
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
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