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As a Solution Architect at SailPoint, you will gather customers' business use cases, document product-based requirements, educate customers on product architecture, and assist in implementation projects. You will also provide technical training, design solutions, and contribute to the technical delivery of solutions using your development background.

Responsible for providing technical support to customers, troubleshooting technical issues, escalating complex issues, documenting solutions, and collaborating with internal teams to improve product service and design. Required skills include Java, XML, JavaScript, Microsoft Windows, and Linux. Must have strong troubleshooting skills and communication abilities. Experience in enterprise software support, Java application server administration, network and database administration, and creating/troubleshooting XML and JavaScript. Preferred experience with SailPoint Identity Security software, Java/Beanshell languages, identity management provisioning systems, and web technologies.

Manager responsible for federal compliance objectives, including FedRAMP authorization and Cybersecurity Maturity Model Certification. Requires strong leadership, technical acumen, and communication skills. Responsibilities include managing compliance program, training personnel, and ensuring readiness for assessments.