Services Partner Program Analyst

Why SailPoint?

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. 

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.

What You’ll Do:

We are looking for a Services Partner Program Analyst to support SailPoint’s Professional Services partner program.  This important role will act as the liaison between Procurement Contracts, PS Operations, Resource Management, as well as our partner organizations ensuring that our business processes are optimized for success.  This person will manage all procurement contracts, purchase orders, and time tracking activities for 70+ partners and individuals.

In the first three months, you will assume responsibility for overseeing the timesheet process. This includes implementing a system to proactively send reminders and track down late submissions. To prepare for future responsibilities, you will also begin familiarizing yourself with additional partner management tools and systems.

Within six months, you will have optimized the timesheet process to improve efficiency and accuracy. You will also provide training and support to team members to ensure compliance with timesheet procedures. Additionally, you will take on a significant portion of partner relationships, including onboarding new partners, reviewing contracts, and managing forecasts.

By the end of your first year, you will have become a subject matter expert on timesheet processes and procedures. You will be able to independently manage both existing and new partner relationships, including handling any escalations that may arise. Your expertise in partner management and compliance will make you a recognized authority within the organization.

Essential Duties and Responsibilities:

• Manage the large amount of expected new contracts and purchasing requisitions internally as well as externally with the partner. 

• Facilitate the onboarding/orientation for all new resources for whiteshirt and partner pass through projects

• Coordinate Tenrox accounts for all users, project assignments, forecast updates, including extensions from change orders, etc.

• Point of contact to address questions from all resources and/or partners related to project codes, billable time, adjusting timesheets, monthly invoicing and outstanding invoices.

• Create and manage internal reports on program metrics

Minimum Requirements:

• English proficiency

• 3-5 years of previous experience in an Analyst role with emphasis on contract management and data reporting

• A bachelor's degree in an IT, sales, or marketing discipline (or equivalent industry experience)

• Experience with procurement automation tool, Coupa.

• Experience with business tools such as Tenrox, Smartsheets, Jira, and Salesforce preferred.

• Strong analytical, problem solving, and attention to detail are essential, along with the ability to identify issues and develop sound, practical, and creative solutions

• Aptitude to understand complex business processes

• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge

• Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions

Work hour:

• The work hour for this role will be 5:30pm to 1:00am IST to be able to support the business across EMEA, APAC and AMS regions.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.