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As a Business Development Representative, you'll qualify leads, follow up through various channels, and support the Outbound Sales team to increase sales opportunities.

Lead end-to-end onboarding and launch projects for strategic partners and service providers across India and the wider region. Coordinate cross-functional internal teams and external stakeholders from contract signature through go-live and operational handover. Manage plans, dependencies, risks, governance, executive communications, readiness activities, and issue resolution. Improve onboarding processes, playbooks, and reporting while ensuring technical, commercial, billing, support, sales, and training readiness.

Manage enterprise customer success and account relationships, driving retention, renewals, revenue growth, upsells, and customer satisfaction. Own contract negotiations, 180-day revenue forecasting, pipeline accuracy, customer health monitoring, churn mitigation, and risk management. Partner with Sales, Project Management, and Support teams while resolving complex technical issues and engaging executive stakeholders. The role requires strong enterprise account management, B2B sales, technical support, negotiation, and cross-functional leadership skills.

Leads RingCentral’s web strategy, digital properties, buyer journey, conversion optimization, e-commerce, and product-led growth programs. Owns website performance, P&L, analytics, attribution, pipeline impact, and revenue growth. Directs CRO, self-service purchase and onboarding experiences, project governance, vendor management, and cross-functional collaboration. Builds and develops a high-performing team of web strategists, designers, developers, analysts, and project managers.

Provides practical legal advice on domestic and international employment matters, including employee relations, compliance, investigations, accommodations, wage and hour issues, terminations, agreements, policies, claims, audits, litigation, and immigration initiatives. Partners with HR, leadership, and cross-functional teams to manage risk and support business growth.

Supports corporate and securities legal matters for a public company, including SEC filings, proxy statements, Section 16 reporting, board and committee governance, equity administration, subsidiary records, stockholder matters, disclosure processes, and corporate transactions. Coordinates with attorneys, outside counsel, Finance, HR, Investor Relations, Stock Administration, regulators, and service providers while maintaining calendars, records, and confidential information.

Generate qualified sales opportunities through outbound prospecting, lead follow-up, education, and qualification. Use phone, email, chat, and Salesforce to nurture leads, document interactions, follow pre-sales processes, and meet activity metrics. Build rapport with executives, customize outreach, stay informed about communication technologies, and collaborate within a high-energy sales team.

Owns end-to-end delivery of HCM implementations, upgrades, integrations, testing, data migration, cutovers, and process improvements. Coordinates HR, Payroll, Finance, IT, vendors, and implementation partners while managing scope, timelines, risks, budgets, and dependencies. Leads status reporting, requirements gathering, change management, training, communications, go-live, hypercare, and roadmap improvements. This senior individual contributor role requires hands-on HCM implementation and cross-functional program leadership experience.

Provides privacy legal counsel to engineering and product teams developing global AI-powered communications and contact center products. Leads privacy and data protection impact assessments, advises on global privacy, AI, security, and HIPAA requirements, supports incident response and processing records, maintains customer-facing trust materials, and monitors legal developments. Requires collaboration across privacy, product, engineering, information security, and regulatory teams.

Supports FP&A for RingCentral’s Professional Services organization, focusing on COGS, headcount, revenue, margin, budgeting, forecasting, and month-end close. Builds driver-based financial models, analyzes budget-to-actual variances, prepares P&L and headcount reporting, reviews purchase orders and accruals, and develops executive dashboards. Partners with Operations, PMO, Accounting, and Finance Systems to improve forecasting accuracy, financial visibility, data integrity, and margin performance.