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RingCentral is looking for an HCM Program Manager to drive delivery of our Human Capital Management initiatives, from new module rollouts to upgrades, integrations, and process improvements. This is a senior individual contributor role with no direct reports. You'll be the hands-on owner who keeps HR, Payroll, Finance, IT, and our HCM vendor aligned and moving, and who makes sure what we launch actually gets adopted.
This is an in-house role. You won't be handing off to a client at go-live; you'll live with the platform and keep making it better. Reports to [Hiring Manager Title, e.g. Director of HR Technology / HRIS Manager].
What you'll do
- Drive end-to-end delivery of HCM initiatives, including module implementations (Payroll, Time & Attendance, Benefits, Talent, Recruiting), upgrades, and vendor releases
- Build and maintain integrated plans across related workstreams, tracking timelines, dependencies, risks, and budget
- Run the operating rhythm: status reporting, working sessions, and steering committee updates for HR, Finance, and IT leadership
- Gather requirements from HR, Payroll, and business partners and translate them into clear scope, configuration needs, and success criteria
- Partner day-to-day with the HCM vendor and implementation partner, holding them to scope, timelines, and SOW commitments
- Coordinate integrations with adjacent systems such as ERP/GL, benefits carriers, LMS, ATS, and identity management
- Own testing and data migration execution, including end-to-end, parallel payroll, and user acceptance testing
- Lead change management, training, and communications so employees, managers, and HR teams adopt new processes
- Plan and run cutovers and go-lives, then manage hypercare and transition to ongoing support
- Surface risks early, escalate with options, and contribute to the HCM roadmap based on what you learn after launch
What you bring
Required
- 5+ years of project or program management experience
- Hands-on experience driving at least one full-cycle HCM implementation on a platform such as UKG, ADP, Dayforce, Workday, Oracle, or SuccessFactors
- Working knowledge of core HR processes: hire-to-retire, payroll, time and attendance, benefits, and compensation
- Experience managing vendors and implementation partners against scope and SOW commitments
- Proven ability to lead cross-functional teams through influence, without direct authority
- Strong command of project management tools and methods (Smartsheet, Jira, MS Project, or similar; Agile, Waterfall, or hybrid)
- Comfort handling sensitive employee data and working within privacy and compliance requirements
- Clear, confident communicator who can brief leadership and run a working session with equal ease
Nice to have
- PMP, CSM, or equivalent certification
- Platform certification (e.g., UKG Pro, ADP Workforce Now, Dayforce)
- Multi-state or international payroll experience
- Background in change management (Prosci or similar)
Skills Required
- 5+ years of project or program management experience
- Hands-on experience driving at least one full-cycle HCM implementation using UKG, ADP, Dayforce, Workday, Oracle, SuccessFactors, or a similar platform
- Working knowledge of hire-to-retire, payroll, time and attendance, benefits, and compensation processes
- Experience managing vendors and implementation partners against scope and SOW commitments
- Ability to lead cross-functional teams through influence without direct authority
- Strong command of project management tools and methods, including Smartsheet, Jira, MS Project, Agile, Waterfall, or hybrid approaches
- Ability to handle sensitive employee data and work within privacy and compliance requirements
- Clear, confident communication skills for leadership briefings and working sessions
- PMP, CSM, or equivalent certification
- Platform certification such as UKG Pro, ADP Workforce Now, or Dayforce
- Multi-state or international payroll experience
- Change management background, such as Prosci certification
RingCentral Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RingCentral and has not been reviewed or approved by RingCentral.
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Fair & Transparent Compensation — Compensation receives strong third‑party recognition, including a Best Company Compensation award on Comparably and a top‑tier standing versus similar‑size companies. Pay is often characterized as solid to strong, though outcomes vary by role and team.
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Healthcare Strength — Health coverage is broad, with multiple medical plan options plus dental, vision, life, and disability insurance, alongside wellness resources. Benefits descriptions frequently highlight healthcare and time off as standout elements.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers is prominently featured, with added resources such as fertility support, backup care, and mental‑health tools. These programs contribute meaningful family support across many locations, subject to local variations.
RingCentral Insights
What We Do
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
Why Work With Us
Innovation isn't just a buzzword—it's the core and heart of everything we do. We believe that groundbreaking ideas emerge from every corner of our organization. Our biggest strength? We are not all the same. At RingCentral, our commitment to fostering a culture of curiosity and inclusivity is what sets us apart.
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