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As a Customer Success Team Manager at Remitly, you will lead and support teams dedicated to customer service and protection. You will focus on coaching, performance management, and creating a positive environment for team engagement while ensuring that service promises are met effectively.
The Treasury Shared Services Analyst will manage third-party tools, lead quarterly bank audits, maintain operational procedures, coordinate team activities, and establish banking processes. This role requires strong organizational skills and critical thinking to enhance Treasury operations across multiple regions.
As the Team Manager of Learning & Development, you will oversee L&D strategies, drive program design and implementation, and ensure teams are equipped with necessary skills. You will collaborate with senior leadership, use data to assess effectiveness, mentor L&D specialists, and innovate training solutions that align with business objectives.
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The Data Analyst at Remitly will analyze customer complaint data and monitor regulatory risks using analytical tools. This role involves developing reports, visualizations, and data acquisition logic to support compliance and performance metrics across the organization.
The Sales Representative & Account Manager will be responsible for achieving customer acquisition and revenue growth targets, managing the sales pipeline, generating leads, and ensuring excellent customer service. This role requires fieldwork and building strong customer relationships while negotiating contracts and providing feedback to support the sales process.
As an IT System Administrator, you'll manage and optimize the Atlassian product suite including Jira and Confluence, collaborating with IT and business teams to enhance operational efficiency. You'll also provide expertise in JIRA governance, technical documentation, and conduct user training.
As a Full Stack Engineer, you will build and maintain innovative consumer-facing applications, focusing on backend systems and resilient distributed architectures. You will be responsible for creating core business logic and ensuring system performance for millions of users while adhering to security and reliability standards.
As a Compliance Program Manager, you will ensure Remitly's compliance with laws and regulations, manage AML inquiries, develop compliance frameworks, provide training, and report to management. You will also monitor compliance activities and oversee outsourced services, while staying updated on regulatory changes.
As a Fraud Operations Manager, you will lead and manage fraud operations support, improve monitoring processes, drive operational efficiencies, and collaborate with various teams for fraud prevention. Your role will involve analyzing data, managing performance, and executing strategic initiatives to support operational goals.
The Customer Support Representative will provide exceptional service to customers through various channels, assist in resolving issues, coordinate with the management team for escalated concerns, and promote customer engagement while embodying the company's values.
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