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Implement and manage a consolidated Command Center to provide end-to-end view of critical services, drive stability and reliability, manage major incidents, ensure supplier performance, and prepare executive level briefings. Hybrid work schedule with 3 in-person days and 2 remote days.
The ITOM Analyst IV is responsible for implementing and supporting the ServiceNow ITOM solution, specializing in event management, health log analytics, and AIOPs. This role involves developing integrations, configuring event and alert management rules, reducing incident volume, and supporting operations teams in reducing alert noise.
The Benefits Administration Analyst is responsible for driving and supporting the accurate execution of Benefits Administration processes and programs for the ADUSA Brands. They collect, analyze HR data, metrics, and statistics to support compliance processes and provide recommendations for process improvements. The Analyst serves as the primary SME for system configuration and project support within HRIS/HRIT collaboration.
The Analyst III Vendor Support & Relations plays a critical role in supporting the vendor management team within the VMO by developing and maintaining positive vendor relationships, monitoring vendor performance, and implementing vendor management strategies. Responsibilities include being the primary point of contact for vendors, facilitating communication between teams, assessing vendor performance, assisting in negotiations and contract renewals, monitoring compliance, conducting audits, analyzing data, and contributing to process improvement.
The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the Vendor Management Office (VMO). Responsibilities include resolving vendor issues, monitoring performance, negotiating contracts, and improving vendor management strategies. This role involves collaborating with various departments and stakeholders to ensure efficient practices and positive vendor relationships.
The Product Manager will lead strategic product direction, prioritize development efforts, and drive improvements in supply chain operations through data science and machine learning. This role involves collaborating with cross-functional teams and managing product development lifecycle.
Responsible for data & analytics support for electronic customer payment transactions across various brands, managing a portfolio of customer transactions and sales. Lead payments strategy, maintain vendor relationships, analyze industry trends, and collaborate with cross-functional teams to enhance customer payment experience. Hybrid work schedule with in-person and remote days.
The ITOM Analyst III is responsible for implementing and supporting ServiceNow ITOM solutions specializing in event management, health log analytics, and AIOPs. They develop integrations, configure event and alert management rules, reduce incident volume, and support operations teams in improving service availability and reducing alert noise. This position requires 3 or more years of experience in relevant technology fields and proficiency in ServiceNow, orchestration and automation platforms, monitoring tools, and ServiceNow development and architecture.
The Senior Manager of Major Incident Management will lead and drive best practices for a mature major incident management response team. They will be accountable for the quality of the process, oversee compliance, lead rapid responses for major incidents, ensure proper communication, consult with executive leadership, coordinate with various teams, govern ITIL standards, and identify trends to implement preventative measures.
The Data Engineer will be responsible for expanding and optimizing data and data pipeline architecture, optimizing data flow, and supporting multiple teams' data needs. They will work on complex issues, data modeling, and data consumption.
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