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Serve as the primary technical contact for customers, designing scalable solutions, running POCs, troubleshooting complex issues, delivering training, providing architecture guidance, and feeding product engineering with customer feedback to optimize platform adoption.

Own and grow LogicMonitor business within a defined partner base. Drive partner-sourced pipeline and incremental ARR through partner activation, enablement, joint GTM, and AE orchestration. Execute partner programs, manage deal registration, prioritize partner events and marketing funds, track KPIs, and collaborate cross-functionally to improve partner outcomes and revenue contribution.

Serve as the primary technical contact for enterprise customers, designing scalable solutions, conducting POCs, troubleshooting complex issues, delivering training, and aligning platform architecture to customer goals while providing product feedback to engineering.

The Senior Customer Technical Architect will engage customers, design scalable solutions, provide technical advisory, and conduct training to drive customer success with LogicMonitor's platform.

Lead migration of datacenter applications to AWS, build scalable cloud infrastructure, automate deployments, enable AI/ML workloads, ensure operational excellence and FedRamp security improvements, collaborate with developers, and maintain SaaS uptime with strong documentation and runbooks.

Lead and grow a regional enterprise sales organization by coaching Strategic Account Executives, driving predictable revenue, defining GTM strategy, delivering accurate forecasts, leveraging AI and data to optimize execution, collaborating with senior stakeholders, and acting as executive sponsor on key accounts to expand enterprise business.

Lead and coach Strategic Enterprise Account Executives across North America to exceed revenue targets. Define regional GTM strategy, use data and AI to prioritize opportunities, deliver accurate forecasts, engage as executive sponsor on key accounts, and collaborate cross-functionally to drive customer value and team development.

Lead complex Professional Services deployments, design and implement custom integrations and automations using REST APIs and scripting, troubleshoot application issues, mentor peers on advanced scripting and performance, collaborate with Product and Engineering to drive product enhancements, and apply agile practices to deliver iterative solutions for enterprise customers.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Lead and grow LogicMonitor's strategic alliance ecosystem in the U.S., own the NTT DATA relationship, recruit and onboard GSIs and consulting partners, drive partner-sourced and partner-influenced revenue, develop joint GTM plans and sales plays, enable partner practices, coordinate cross-functional teams, and track pipeline, forecasting, and performance.