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Build and deploy AI agents that redesign and automate business workflows across Justworks International. Identify high-impact opportunities, map processes, define human-in-the-loop systems, integrate business platforms, and ship production agents. Own evaluation, monitoring, quality, cost, latency, adoption, and business KPIs while partnering with AI, operations, customer success, and leadership teams.

Lead quantitative and qualitative market research across customer panels, brand tracking, thought leadership, and advertising concept testing. Manage research vendors, survey platforms, participant recruitment, data quality, and panel operations. Synthesize findings into executive-ready recommendations and data stories for marketing, product, and communications teams. Build reusable research frameworks, improve ResearchOps workflows, support data governance, and provide light mentorship to junior team members.

Leads PR, media relations, and executive thought leadership initiatives. Secures traditional and emerging media placements, develops communications strategies, creates press materials, supports executive events and social content, manages PR agencies and media tools, and reports on communications impact. Partners cross-functionally to create newsworthy ideas, strengthen brand narratives, and support product launches and major company moments.

Supports daily operations for FSA, DCFSA, HSA, COBRA, and ACA benefit programs. Triages and resolves inquiries, manages employer charges, troubleshoots enrollment and EDI issues, collaborates with vendors and internal teams, and helps develop benefit resources and improve systems.

Lead product marketing for Justworks workforce management products, owning positioning, messaging, go-to-market strategy, launches, adoption, and growth. Conduct customer and competitive research, influence product roadmaps, develop enablement, define success metrics, and lead cross-functional initiatives across Product, Design, Engineering, Marketing, Revenue, and Customer Success. Translate complex operational and compliance workflows into clear customer value and measurable business outcomes.

Supports small-business customers with benefits-related questions and issues involving health, retirement, insurance, wellness, and commuter benefits. Provides phone, ticket, and chat support; explains policies, eligibility, and employee rights; troubleshoots using plan documents and business rules; manages open issue queues; and identifies product or process improvements with cross-functional teams.

Plans and performs integrated financial, operational, SOX, SOC, and technology audits; assesses enterprise risks and internal controls; reports findings and tracks remediation. Partners with management and external auditors, supports Enterprise Risk Management and audit planning, develops continuous monitoring and performance reporting, and uses data analytics and generative AI to improve audit efficiency. Delivers risk and control awareness training and advises stakeholders on process improvements and emerging AI governance controls.

Own and operate Justworks’ shared Temporal platform, hardening its self-hosted cluster for multi-tenant reliability, scalability, security, and regional resilience. Define SLOs, observability, alerting, and safe workflow conventions; guide tenant teams on retries and idempotency; lead migrations and infrastructure consolidation; manage capacity and costs; and participate in on-call incident response, troubleshooting, and postmortems.

Leads and develops an AI Enablement engineering team responsible for Justworks’ employee AI platform, agentic AI applications, integrations, automation, and deployment standards. The role combines people leadership with hands-on architecture, software development, debugging, security, platform reliability, and production operations. It also drives employee education, self-service tooling, AI adoption, evaluation, observability, and continuous improvement while partnering with technical and business stakeholders.

The Senior Product Marketing Manager will develop pricing strategies, conduct analysis to inform decisions, collaborate cross-functionally, and lead pricing initiatives to enhance revenue and customer trust.