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Serve as the primary B2B contact, providing multichannel support (email/chat), resolving technical and billing/account issues, meeting SLAs and KPIs, following processes, and collecting client feedback to drive product and service improvements.

Provide front-line user support via email and chat, resolve user requests, maintain SLAs and CSAT, report recurring issues, and contribute to operational improvements while promoting wellbeing culture.

Review and adapt English content into Romanian to ensure cultural relevance and brand tone. Manage localization projects with vendors, evaluate translations, monitor QA metrics, provide cross-cultural feedback to marketing and product teams, and help improve localization processes using CAT tools and AI-assisted technologies.

Manage strategic relationships with key partners, negotiate exclusivity deals, resolve operational and integration issues, use data to optimize partner performance, and collaborate cross-functionally to drive partner success and product adoption.

Manage strategic partner relationships to drive partner satisfaction and product success. Negotiate exclusivity deals, resolve operational blockers, optimize integrations and booking operations, analyze partner performance, and collaborate cross-functionally to align on strategic objectives and improve partner engagement.

The SMB Sales Account Executive II will manage mid-market client accounts, drive sales through negotiation and relationship building, handle inbound and outbound leads, and maintain a high-volume pipeline while using Salesforce for CRM processes.

Lead and scale a 5-8 person BDR team for France and Benelux expansion from Paris. Build an outbound engine, hire and onboard BDRs to full productivity, provide daily coaching and call-shadowing, manage inbound speed-to-lead and outbound cluster strategies, align with marketing and sales, optimize Salesforce/LinkedIn/Salesloft/Outreach and AI tools, track conversion and quota metrics, and travel regularly to Benelux. Native French and professional English required.

Lead multi-year strategy for the Partner Portal, driving partner onboarding, self-service adoption, operational efficiency, engagement, payouts, and retention. Conduct partner discovery, define OKRs, align cross-functional teams and executives, and identify AI/automation opportunities to scale partner operations and improve experience.

Drive partner acquisition through high-volume outbound outreach, prospecting, and full-cycle sales. Qualify leads, present value propositions, negotiate and close partnerships, maintain CRM accuracy, meet quotas, and collaborate with internal teams to improve outreach and conversion.

Perform day-to-day accounting for multiple international entities: ledger entries, intercompany reconciliations, month/quarter/year closes, consolidation under German GAAP (HGB), audit support, local statutory compliance, payroll/VAT coordination, and contribute to global accounting policies and ERP/consolidation projects.