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The Customer Care Specialist will enhance customer experience by providing empathetic support for inquiries, improving satisfaction and retention, and collaborating with teams.

Lead a small Accounting Operations team and own the end-to-end monthly close across a multi-entity environment. Serve as operational reviewer for reconciliations, journals, intercompany work, and audit support. Drive automation and process improvements using NetSuite, close-management platforms, internal tools, and AI. Build cross-functional partnerships and mature close processes to improve timeliness, quality, and scalability.

The Back-End Engineer will design and build core platform services, operate production services, and work on AI-powered features while collaborating with cross-functional teams and mentoring junior engineers.

As a Full Stack Software Engineer at Superhuman, you will develop production services, build user interfaces, collaborate with teams, and optimize systems while focusing on user experience and data-driven decisions.

As a Front-End Software Engineer, you will build AI-powered interfaces, tackle complex design problems, and collaborate across teams to enhance user experiences. Responsibilities include mentoring, implementing responsive UI, and engaging with AI technologies.

As a Full-Stack Engineer at Superhuman, you will develop core product features, enhance user experience, and collaborate across teams to drive impact.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

As a Back-End Engineer, you will build and support production services, ensure high availability, and mentor new hires while innovating the Superhuman product offering.

Lead end-to-end B2B growth product strategy: design discovery, onboarding, activation, trials, retention, and expansion flows. Build admin controls and provisioning rules, partner with Sales, Customer Success, and Self-Serve Growth, embed growth thinking across product teams, and define/track enterprise growth metrics to prioritize roadmap and measure impact.

Design, build, and deploy core ML systems and components for an AI agent platform, including search ranking, proactive suggestions, orchestration, routing, and planning; integrate cutting-edge LLMs and ensure high-quality user experiences while working autonomously in a fast-paced, collaborative environment.