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The Customer Success Manager will build consultative relationships with customers, ensuring satisfaction, retention, and adoption of the FourKites platform. Responsibilities include managing customer relationships, facilitating quarterly reviews, identifying upsell opportunities, and advocating for customer needs across departments.
As a Senior Software Engineer at FourKites, you will design and implement software solutions for logistics. Responsibilities include backend development with Java and GoLang, collaborating with product teams, conducting code reviews, and mentoring others. Strong knowledge in software architecture and databases is essential.
The Product Marketing Manager will define and drive the messaging, strategy, and content for FourKites’ platform solutions. Responsibilities include understanding buyer needs, collaborating with product and sales teams, creating content for sales enablement, and leading product launches. The role requires crafting compelling messages to engage target audiences and may involve educating stakeholders about platform features and benefits.
The Regional Vice President, Sales at FourKites is responsible for leading and expanding the Net New Retail, Food, and Beverage team. This role focuses on customer success, delivering results through innovation, and ensuring effective sales strategies. Responsibilities include recruiting top talent, enabling the sales team, engaging C-level prospects, and executing field sales campaigns in the region.
The Carrier Operations Specialist will manage the experience of customers and carriers through onboarding, communication, and problem solving. Responsibilities include leading calls with carriers, maintaining records in a CRM, monitoring data for issue resolution, and collaborating with cross-functional teams to improve operations and product processes.
As a Senior Data Scientist at FourKites, you will tackle complex supply chain challenges using advanced analytics and machine learning. You'll bridge data science and engineering teams, optimize ML models, develop scalable AI products, and create ad hoc reports. You'll also identify data quality issues and define strategies for ML-driven product development.
As a Senior Executive Payroll, you will manage payroll processing for multiple entities globally, assist in tax filings, analyze payroll variances, and provide insights to promote operational efficiency. You will also serve as the primary contact for employee inquiries and ensure payroll accuracy through reconciliations and audits.
As a Specialist in Product Support at FourKites, you will become a product expert and provide high-quality support to customers via phone, email, and chat. Your role involves troubleshooting issues, identifying process improvements, and collaborating with engineering to resolve bugs. You will also provide training and educate internal users about the product.
The Senior Director/VP, Cloud Operations will lead teams in DevOps, Site Reliability Engineering, InfoSec, and DevSecOps to enhance cloud operations and security at FourKites. Responsibilities include developing strategies, overseeing incident responses, optimizing costs, and implementing AI-driven automation tools. Collaboration with product and engineering teams is crucial for service reliability and security measures.
The Senior Associate, Product Support at FourKites will be the product expert, providing high-quality customer support, conducting user acceptance testing, and collaborating with teams to enhance customer satisfaction and operational efficiency. Responsibilities include training users, analyzing data for trends, and identifying process improvements while maintaining a customer-first attitude.
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