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Customer-facing software engineer who builds and deploys integrations and agentic AI workflows (LLMs, LangGraph/LangChain) for enterprise supply-chain customers. Owns technical discovery, development of production-grade features and integrations, incident RCA and fixes, and contributes reusable workflows and mentorship for the team.

Intern on the Product Team creating and improving customer and internal technical documentation, producing demo/how-to videos, supporting community programs, and collaborating with product and go-to-market teams to reduce support inquiries and educate users.

Serve as primary customer contact for FourKites' SaaS platform: troubleshoot, replicate, and track product issues; coordinate with Development, QA, and Consulting; provide regular client updates; participate in weekend emergency rotation; and contribute to AI-driven support initiatives.

Manage a book of enterprise SaaS customers to drive adoption, retention, and expansion. Serve as trusted advisor, conduct executive business reviews, set and track KPIs, identify upsell opportunities, handle escalations, and advocate customer needs cross-functionally.

Sell FourKites SaaS supply chain and logistics solutions to new and existing Fortune 1000 accounts. Manage 15-25 accounts, exceed quota, develop strategic account plans, map solutions to customer SOPs, coordinate cross-functional GTM efforts, update Salesforce, and leverage internal AI tools to drive growth and expanded ARR.

Build and maintain Java backend services and end-to-end features (backend and frontend). Design data models and DB schemas, integrate with frontend, perform code reviews, troubleshoot, deploy with DevOps, and collaborate with US teams and partners to expand the supply-chain platform.

Customer-facing software engineer who builds and deploys integrations and agentic AI workflows (LangGraph/LangChain/Agent Studio). Works from discovery through post-launch, creates production-grade integrations, writes tests and RCAs, contributes reusable libraries, and mentors incoming engineers.

Own product outcomes for OTR & Core Visibility: track adoption KPIs, analyze usage with SQL and analytics tools, engage customers for discovery and onboarding, prioritize backlog, collaborate with engineering/design/data science, and ship features that improve adoption, retention, and customer experience.

Own day-to-day product execution for an Inventory & Orders module: write detailed specs and acceptance criteria, synthesize customer discovery into prioritized backlogs, define integration/data requirements, partner with engineering, solutions, and customer success to ship and roll out features enabling proactive supply chain decision-making.

Serve as the senior technical authority for enterprise supply‑chain integrations and agentic AI workflows. Architect and build data pipelines, microservices, APIs, and LLM-powered automation; own POCs to production, define reusable integration standards, support pre-sales, mentor engineers, and drive platform roadmap and customer outcomes across ERP/OMS/WMS/TMS ecosystems.