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Supports penetration testing, red teaming, source code audits, API testing, cloud security reviews, AI adversarial testing, SIEM detection engineering, threat analysis, incident response, and forensic evidence collection. Works under senior guidance while developing offensive security, detection engineering, and incident response capabilities in a fintech environment.

Supports application and cloud security engineering across secure SDLC automation, CI/CD controls, infrastructure hardening, IAM, container security, AI security reviews, code audits, and API assessments. Collaborates with SRE, DevOps, and software teams while developing expertise in AppSec and CloudSec under senior engineer mentorship.

Own product marketing for Flywire’s education software and payments solutions. Responsibilities include defining positioning, ideal customer profiles, buyer personas, messaging, go-to-market strategies, launch execution, sales enablement, competitive deal support, and customer insight programs. The role partners closely with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue while using AI to enhance marketing workflows.

Own product marketing for Flywire’s Travel solutions across hospitality and experiential segments. Define positioning, ideal customer profiles, buyer personas, messaging, go-to-market strategies, launches, sales enablement, and competitive materials. Partner with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue. Synthesize customer and market feedback into product and commercial direction, while applying AI to improve marketing workflows and scalability.

Leads the Americas Payment Experience team while handling complex payer inquiries across phone, chat, and email. Acts as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, team development, and project execution. Collaborates with regional and global stakeholders on launches, training materials, process optimization, and operational efficiency.

Leads a team of analytics professionals and owns client and product analytics strategy, dashboards, reporting, metrics governance, and self-service capabilities. Partners with Product, Engineering, Client Success, and account teams to define trustworthy KPIs, improve data quality, translate complex data into actionable insights, and prioritize analytics initiatives. The role combines people leadership with hands-on BI solution design and supports client-facing analytics offerings.

Lead strategic payment initiatives from planning through production while coordinating cross-functional teams across Product, Engineering, Treasury, Finance, Network, Compliance, and Operations. Manage project dependencies, operational readiness, incidents, root-cause analysis, performance metrics, partner and bank governance, and network optimization. Provide stakeholder updates, identify risks and blockers, and drive operational excellence across Flywire’s global payment network.

Leads security engineering strategy across application security, cloud security, penetration testing, red teaming, and security operations. Establishes secure engineering and cloud defense standards, oversees IAM and Zero Trust architecture, directs offensive testing and incident response, and mentors security engineers. Represents security priorities to executives, aligns controls with regulatory frameworks, and supports hiring, career development, roadmap planning, and resource allocation.

Provides first-line technical support for hospitality and e-commerce customers through email, web, and phone. Resolves routine issues using Zendesk, troubleshoots technical problems with logs and developer tools, documents solutions, and escalates complex issues to Tier 2 or Engineering. Maintains high-volume ticket performance, communicates clearly with customers, contributes to SOPs and knowledge-base content, identifies bugs and process improvements, and supports customer calls, screen shares, trainings, and on-call coverage.

Designs and implements defensive security controls across cloud infrastructure, CI/CD pipelines, applications, and AI workflows. Responsibilities include secure SDLC automation, cloud and Kubernetes hardening, IAM and Zero Trust architecture, code and API reviews, LLM security controls, vulnerability analysis, and security guidance for engineering and SRE teams. The role also mentors junior staff and aligns technical controls with PCI-DSS, SOC, and DORA requirements.