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The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Review and verify loan application documentation, analyze bank statements for authenticity and cash flow, identify missing information and follow up with stakeholders, validate documents to KYC/CIP standards, collaborate with underwriters and internal teams, and maintain accurate loan data while adapting to regulatory and process changes.

As a Data Scientist, you will validate credit risk models, prepare reports, assist analysts, monitor performance, and support automated model training processes. Strong programming and statistical analysis skills are essential.

As a Senior Software Engineer, you will develop systems, enhance AI tooling, mentor team members, and oversee project management in a collaborative environment.

Conduct onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess FDCPA and regulatory compliance, operational processes, inventory, and dialing/payment practices. Document findings, recommend corrective actions, prepare audit reports, monitor vendor performance, and collaborate with Compliance and Operations to improve controls and liquidation rates.

Lead and optimize a pre-charge off small business collections team by setting strategic goals, driving KPI performance, leveraging data to improve processes, coaching and recruiting high-performing staff, improving dialer efficiency, ensuring regulatory compliance, and executing strategic initiatives across the organization.

Develop and refine credit models, collaborate on new initiatives, conduct A/B testing, and communicate insights to management. Essential for improving lending decisions.

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Lead projects within the Strategy & Operations department, focusing on process improvements and customer experience enhancements. Manage initiatives end-to-end, negotiate with vendors, and mentor team members.

Qualify and engage leads via outbound calls and follow-ups, move prospects through the sales funnel, connect qualified leads to sales, meet performance metrics, and attend training to improve sales effectiveness.