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Create and maintain customer-facing documentation for CRM product areas on a monthly release cadence. Use AI tools and docs-as-code to improve efficiency, support multimedia (video, eLearning), collaborate with product and engineering, and evolve team writing and publishing standards.

Own and maintain documentation for multiple CRM product areas on a monthly release cadence. Use AI tooling and docs-as-code workflows to create and automate high-quality docs. Support multimedia strategy (video, eLearning), improve documentation processes and site structure, and collaborate with product, engineering, and writers to ensure accurate, discoverable content.

Write and maintain customer-facing documentation for CRM products on a monthly cadence. Use docs-as-code and AI tooling to produce and automate content, support multimedia (video/eLearning), collaborate with product and engineering, and uphold team standards and review processes.

Own and maintain product documentation for CRM areas on a monthly release cadence. Use AI tooling and automation to produce and improve docs, contribute multimedia (video, eLearning), collaborate with product and engineering, improve workflows and content structure, and participate in review cycles and standards development.