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The software company powering the path to the world’s new medicines.
The Role
Write and maintain customer-facing documentation for CRM products on a monthly cadence. Use docs-as-code and AI tooling to produce and automate content, support multimedia (video/eLearning), collaborate with product and engineering, and uphold team standards and review processes.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Technical Writer will own content areas within a complex, fast-moving product ecosystem. As Technical Writer, you will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to our multimedia strategy with video and eLearning content.
What You'll Do
- Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
- Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
- Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
- Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
- Collaborate with other writers and participate in review cycles
- Apply and help evolve team standards and processes for writing, publishing, and distribution
Requirements
- 3+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
- A proven ability to dive deep into complex technical systems independently, learning new features quickly to translate them into customer-centric content
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
- Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
- Experience with technical authoring environments and docs-as-code approach
- Portfolio or samples that demonstrate ability to deliver content for a technical audience
- U.S. West location (Pacific Timezone) required
Nice to Have
- Experience working for an enterprise software company ( preferred)
- Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (preferred)
- Experience with AI-driven content workflows and tooling
- Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy
- Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $75,000 - $115,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 3+ years of technical writing experience or equivalent (information design, knowledge management, documentation engineering)
- Ability to dive deep into complex technical systems and translate features into customer-centric content
- Strong communication and interpersonal skills to collaborate across teams
- Strong prioritization and organizational skills to manage multiple projects and deadlines
- Experience with technical authoring environments and docs-as-code approach
- Portfolio or samples demonstrating ability to deliver content for a technical audience
- U.S. West location (Pacific Timezone) required
- Experience working for an enterprise software company
- Experience with Git, XML, HTML, Markdown, and/or Madcap Flare
- Experience with AI-driven content workflows and tooling
- Experience with video production, eLearning development, or interactive training materials
- Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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