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Supports fleet training compliance across Carnival UK and global partner crews. Responsibilities include monitoring compliance, communicating risks, planning and prioritising training, analysing data, identifying gaps, improving processes, and collaborating with internal and external stakeholders. The role also deputises for the Operations Lead and helps maintain maritime safety, regulatory compliance, operational readiness, and a positive crew experience.

Provides People Services support by resolving employee lifecycle enquiries, escalating complex cases, identifying enquiry trends, maintaining knowledge resources, and delivering training on People policies and procedures. The role requires customer-focused communication, accurate handling of confidential GDPR-related information, knowledge of UK employment legislation, HR systems experience, and strong organisational skills.

Provides accurate portfolio reporting, dashboards, data models, and analytical insights for Carnival Corporate Shipbuilding’s PMO. The role consolidates data from multiple sources, supports resource and capacity planning, improves data quality, translates stakeholder requirements into reporting solutions, and identifies opportunities to automate and enhance analytical processes. It requires strong communication, attention to detail, Excel and Power BI capabilities, and an interest in applying AI to analytics.

Leads Seabourn’s web experience strategy across discovery, booking, and pre-cruise journeys. Oversees content strategy, SEO, digital merchandising, analytics, experimentation, personalization, governance, publishing quality, and conversion optimization. Partners with Marketing, Product, Technology, Analytics, Revenue Management, Creative, and agencies to improve engagement and commercial performance. Manages and develops web professionals, establishes operational standards, guides digital roadmaps, and advises senior stakeholders on customer experience and digital commerce improvements.

Analyze onboard revenue, costs, volumes, guest satisfaction, and KPIs to identify trends and commercial opportunities. Develop dashboards, reporting, scenario models, forecasts, budgets, and business cases supporting product development and pricing decisions. Translate complex data into actionable recommendations, collaborate with Finance and operational stakeholders, and improve reporting quality and analytical capabilities across P&O Cruises and Cunard.

Coordinates B2C and B2B marketing projects across email, direct mail, digital, social, print, and collateral channels. Reviews and routes materials, proofreads content, maintains schedules and reports, coordinates vendors and fulfillment, supports CRM job setup, and manages recurring social posts. Provides administrative support for travel, supplies, IT requests, events, and influencer travel while collaborating with internal teams, agencies, and external partners.

Manage complex employee relations cases across shoreside and fleet operations, including disciplinary, grievance, absence, performance, and capability matters. Advise and coach managers using UK employment law and ER best practices, assess risks, support fair and commercially balanced outcomes, build stakeholder relationships, and contribute to continuous improvement.

Processes vendor invoices and manual wire entries, supports general ledger transfers, resolves accounts payable control reports, and assists with month-end, quarter-end, and year-end close activities. Performs reconciliations, variance analysis, accrual reviews, audit support, and vendor issue resolution while ensuring compliance and timely payments.

Provides HR and office administration support through Dayforce transaction processing, timekeeping and payroll coordination, employee records maintenance, onboarding and offboarding, meeting support, employee requests, executive visit logistics, and multi-office administrative and purchase coordination.

Leads quality engineering for web, React Native mobile, and API products. Develops QA strategy, expands automated testing, integrates frameworks into GitLab CI/CD, manages environments and internal and offshore engineers, and establishes quality metrics and release gates. Oversees testing for ecommerce workflows including checkout, payments, catalogs, and integrations. Drives AI-powered testing, performance and security testing, defect analysis, Agile collaboration, and continuous quality improvement.