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Maintains customer payroll tax profiles across jurisdictions, updates tax data, manages cases and tasks, researches payroll discrepancies, and supports accurate funding, filings, reconciliation, and reporting. The role uses Excel, Power BI, and other systems to identify exceptions, communicate with customers and internal teams, resolve issues, meet service-level deadlines, and protect confidential information.

Provides payroll administration and customer support for assigned clients. Manages service cases within SLAs, answers payroll and Workday questions, troubleshoots quarter-end and year-end audits, supports W-2 activities, leads quarterly customer discussions, and recommends process improvements. Collaborates with internal teams to resolve issues, maintains customer documentation, and meets quality and production targets.

Maintains customer payroll tax profiles, updates tax data across systems, manages cases and tasks, researches payroll tax discrepancies, supports tax-code setup, identifies issues affecting filings and payments, and coordinates resolutions with internal teams. The role requires accurate documentation, customer-focused communication, multi-jurisdictional payroll tax knowledge, Excel proficiency, and effective deadline management in a remote environment.

Senior Database Administrator responsible for optimizing MySQL and AWS Aurora query performance, indexes, execution plans, stored procedures, and database architecture. Supports SQL Server and AWS RDS environments, cloud migrations, schema refactoring, data modeling, maintenance, backups, and operational tuning. Collaborates with developers and QA teams on database code reviews and mentors engineers on query optimization. The role requires extensive DBA experience, cloud database migration expertise, and strong relational data modeling skills.

Provides day-to-day HR support across the employee lifecycle, including employee relations, performance management, onboarding, HRIS administration, compliance processes, investigations, and manager coaching. Administers HR programs and systems, maintains accurate employee data, supports reporting and process improvements, and partners with HR Business Partners and Centers of Excellence on initiatives.

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Develop and maintain software using C#, .NET, web technologies, SQL Server, and AWS. Participate in the full SDLC and Agile Scrum processes, including design, development, unit testing, defect resolution, backlog refinement, and collaboration with product and QA teams. Build solutions using Microsoft-stack technologies, optimize databases and stored procedures, and support cloud-based application delivery.

Supervise a payroll team processing customer payrolls on Workday. Review payroll runs for accuracy and compliance, resolve escalations, monitor workloads and performance, coach employees, support onboarding, communicate with customers, maintain regulatory knowledge, and ensure adherence to policies, SOC controls, and data security standards.

Leads the platform and ecosystem product strategy for TaxEx, Treasury, and BPaaS solutions, expanding OSV beyond Workday. Owns product vision, discovery, roadmaps, commercialization, partner ecosystems, integrations, and market expansion. Builds relationships with payroll, HCM, ERP, processor, and channel partners while collaborating across engineering, operations, compliance, sales, and marketing. Establishes product governance, develops high-performing product teams, and drives adoption, recurring revenue, partner outcomes, and scalable platform capabilities.

Supports domestic North American payroll tax operations by setting up and indexing tax tickets and notices, auditing data for accuracy, meeting processing quotas, managing aged tickets, researching client account information, and processing critical tickets promptly. The role also supports special projects and requires strong data entry, research, organization, customer service, and time management skills, with availability for split shifts, evenings, weekends, and holidays.