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Leads operations across funeral home and cemetery locations, partnering with Managing Partners to drive financial performance, revenue growth, profitability, customer satisfaction, compliance, and operational excellence. Responsibilities include leadership development, succession planning, staffing, employee relations, business reviews, performance analysis, pricing recommendations, capital investment prioritization, and execution of strategic priorities. The role requires extensive travel and collaboration with Finance, Human Resources, Legal, and regional business leaders.

Supervises funeral arranger staff and oversees funeral home operations, scheduling, resources, compliance, facilities, suppliers, staff development, community engagement, marketing, and service quality. The role supports funeral and memorialization services, manages client-family expectations, develops community relationships, monitors regulations, and helps expand market share. Applicants must have five years of licensed funeral director and embalmer experience, appropriate North Carolina licensure or willingness to obtain it, a valid driver’s license, and strong communication, empathy, leadership, and training skills.

Arranges personalized memorial services with client families, manages legally compliant paperwork and client files, conducts and attends services, reviews merchandise and contracts, directs employees, participates in community events, and provides on-call/first-call support. The role requires mortuary science education, National Board Exam completion, funeral director/embalmer licensure or eligibility, safe driving, physical lifting ability, and exposure to chemicals and bloodborne pathogens.

Coordinates funeral and memorial services under funeral director supervision, supports client families, prepares and transports the deceased, completes permits and paperwork, coordinates clergy and service participants, manages merchandise and contracts, directs attendees, and helps maintain safe, efficient chapel operations. The role requires on-call availability, independent work, driving, lifting, and exposure to outdoor conditions and bloodborne pathogens.

Leads operations across the Western Region by developing Managing Partners, driving financial and operational performance, supporting succession planning, improving customer and employee experiences, and executing strategic priorities. The role oversees business reviews, staffing, employee relations, pricing recommendations, capital investments, regulatory compliance, and data-driven operational improvements across multiple locations.

Oversee all operations of a stand-alone cemetery, including financial performance, regulatory compliance, vendor relationships, facility and grounds standards, marketing, sales growth, and talent development. The Managing Partner leads staff, builds community relationships, manages P&L and capital expenditures, ensures permits remain current, and delivers professional service to client families. The role may lead to a future ownership stake.

Provides Level 2 desktop support across enterprise business units, including incident management, asset and access management, CMDB administration, hardware and software deployment, system monitoring, and service improvement. Supports end users, executives, and administrative staff; coordinates with service desks, suppliers, and infrastructure teams. Contributes to IT projects, cybersecurity initiatives, operational reporting, standardization, and automation. Requires onsite Houston work, up to 10% U.S. travel, and the ability to move 50 pounds.

Performs monthly financial review and analysis for funeral home locations, including journal entries, balance sheet reconciliations, inventory reconciliations, general ledger postings, and internal control compliance. Collaborates with corporate and field personnel to resolve accounting issues, explain financial results, and improve processes. Assists with special projects, system testing, and accounting procedure enhancements.

Provides funeral arrangement and memorial service support for client families, including presenting merchandise options, completing contracts and legal paperwork, conducting services, maintaining accurate files, directing employees, participating in community events, and working on-call or first-call assignments.

Provide client-facing support during visitations and memorial services: greet and escort guests, prepare public spaces, manage flowers and refreshments, assist families and funeral directors, and perform physical tasks as required.