Director of Operations

Director of Operations (Funeral Home & Cemetery)

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic organization dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

The Director of Operations reports to the Vice President of Operations and is responsible for collaborating with the Managing Partner of the funeral homes and/or cemetery locations in their region to support the growth of the business and Carriage’s overall mission.
This role is responsible for driving operational excellence, financial performance, talent development, succession planning, and execution of Carriage's Strategic Priorities. Through leadership, accountability, curiosity, and collaboration, the Director of Operations helps each business achieve sustainable growth while delivering exceptional customer, employee, and community experiences.

Compensation: $165,000 - $185,000 + Short Term Incentive Plan + Long Term Incentive Plan

Job Type: Remote with 50% - 75% Travel is required

Job Duties:

• Recruit, hire, develop, coach, and evaluate Managing Partners to ensure strong leadership and business performance.

• Identify and develop high-potential internal and external talent to support Managing Partner succession planning and leadership continuity.

• Hold Managing Partners accountable for achieving financial, operational, customer experience, and people objectives.

• Conduct monthly business reviews to assess results, identify opportunities, and ensure alignment with Carriage's Strategic Priorities.

• Partner with Managing Partners to develop and implement customized business plans that drive revenue growth, profitability, market share, and customer satisfaction.

• Partner with Managing Partners on employee relations matters, including coaching, performance management, corrective action, and terminations, while collaborating with Human Resources and Legal as needed.

• Support effective staffing strategies to maximize productivity and service excellence.

• Collaborate with Financial Planning & Analysis to evaluate performance trends and recommend pricing strategies for products and services.

• Analyze performance metrics and leverage data-driven insights to improve operational effectiveness.

• Prioritize and recommend capital investments that maximize return on investment and support long-term business objectives.

• Ensure compliance with all applicable federal, state, and local regulations governing funeral homes, cemeteries, crematories, and sales operations.

Qualifications:

• Bachelor's degree in Business, Management, Funeral Service, or related field preferred.

• 5+ years of progressive leadership experience in funeral service, cemetery operations, multi-location management, or sales leadership.

• Demonstrated ability to lead multiple locations and achieve financial and operational objectives.

• Strategic and innovative mindset.

• Excellent organization and problem-solving skills.

• 50%-75% Travel is required.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) required.

• Detail oriented and ability to work in a team setting.