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Drive Commercial Auto growth by appointing and supporting independent agencies, providing quoting/training, building relationships, collaborating cross-functionally, and traveling ~35% to expand market presence.

The Customer Experience Representative manages inbound customer calls on underwriting and billing issues, providing personalized solutions, and collaborates across teams to enhance customer outcomes.

As a Bilingual Customer Experience Representative, you will manage inbound calls, solve underwriting and billing issues, and ensure positive customer interactions while maintaining efficiency and meeting KPIs.

Partner with business leaders to drive day-to-day HR operations, employee relations, policy and compliance, HR metrics and reporting, and strategic HR planning. Serve as a primary HR contact, mediate issues, promote engagement, and support talent development while maintaining confidentiality and legal compliance.

Drive territory growth by building relationships with independent agencies, identifying new business, supporting and training partners, collaborating on strategy, representing the company at events, and monitoring market trends to increase sales and market share.

Serve as the initial point of contact for inbound calls about underwriting, billing, policy changes, and program inquiries. Troubleshoot issues using the policy management system, identify root causes, deliver personalized solutions, meet departmental KPIs, collaborate cross-functionally, prioritize tasks, and contribute to process improvements while building rapport with agents and policyholders.

Serve as the primary inbound contact for agents and policyholders, resolving underwriting, billing, and policy issues. Use policy management systems to troubleshoot, apply sound judgment to underwriting exceptions, meet KPIs, collaborate across teams, and pursue continuous improvement and potential career advancement.

Handle inbound customer and agent calls about underwriting, billing, policy changes and program inquiries. Troubleshoot using the policy management system, resolve issues with sound judgment, meet KPIs, collaborate cross-functionally, prioritize tasks, and contribute to process improvements and customer-focused outcomes.

Drive territory growth by building relationships with independent agencies, prospecting new business, training and supporting agency partners, collaborating on strategic initiatives, tracking market trends, and representing the company at industry events. Frequent in-territory travel and strong communication, organization, and data-analysis skills required.

The Software Developer II will develop, test, and maintain applications using C#/.NET, collaborate with business partners, and improve development processes while mentoring junior developers.