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Lead design and implementation of a unified enterprise observability platform across Azure, GCP, Kubernetes and hybrid environments. Define observability standards (monitoring, logging, tracing, SLIs/SLOs), build dashboards, integrate with CI/CD and ServiceNow, drive incident prevention/response automation, and promote AI-driven analytics. Influence architecture, mentor engineers, and partner cross-functionally to improve platform reliability and operational readiness.

Field-based sales role selling restaurant technology (POS, ordering, payments). Prospect and close new business, manage pipeline in Salesforce, collaborate with technical and account teams, and advise clients to improve operations across the Atlanta territory.

Lead and execute risk-based financial, operational, compliance, and SOX audits including planning, testing, reporting, remediation follow-up, and mentoring staff. Evaluate controls, support SOX 404 testing and external audit reliance, leverage data analytics, and promote continuous improvement in internal audit methodology and risk management.

Support and manage NCR Voyix's global trade compliance program: classify goods, manage filings and duty drawback programs, liaise with brokers and internal teams, support audits and government inquiries, maintain compliance records and policies, and drive process improvements.

Design, implement, and maintain automated tests across UI, API, and backend using open-source and homegrown frameworks. Collaborate with engineering to create test plans, manage QA environments, analyze user stories for quality risks, and support containerized and virtualized test/deployment scenarios with Docker, Kubernetes, and KubeVirt.

The role involves managing a team, implementing software solutions, providing customer consulting, and managing lab documentation and deployment processes for NCR Voyix applications.