Technical Consultant

About NCR VOYIX

Title: Senior Technical Consultant 

Location: Germantown, Maryland

How would you like to work with a company that is revolutionizing the business and digital transformation of the Retail Industry? 

A Senior Technical Consultant will work as a part of the integration team to design, develop and implement deployment tools to distribute NCR solutions to Retail clients around the world. Your role will be to help NCR development, architects and testing teams with a deployment of NCR and 3rd party software solutions. Creating reliable and consistent solutions for a large-scale deployment is a key part for a company success.

Position Summary & Key Areas of Responsibility

A customer-facing business development role, ultimately responsible for the successful delivery of architectural and technical aspects of client transformation engagements.

This role is one of the most important technical roles within NCR Professional Services and requires a combination of qualities that will enable a successful candidate to help NCR to continue lead state of the art solutions for Retail and Finance industries.

In this exciting role, you will…

Installs equipment within all areas of retailer facilities including testing labs

Implement audit, logging, and monitoring solutions of integration systems.

Performs quality assurance checks on all NCR equipment prior and after deployment

Identifies and troubleshoots hardware and software issues

Deploys NCR software based on project scope

Demonstrates consistent deployment quality, following company guides and updating project documentation appropriately

Displays excellent project and time management skills, efficiently managing task queue

Completes and updates required documentation and adopts new NCR processes as needed

Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines

Sets a good example by maintaining composure even in stressful situations

Maintains a positive and friendly attitude toward all team members

Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues

Embraces improvements and advocates change, going beyond status quo

Basic Qualifications

• US Citizen
• Ability to pass Public Trust background check.
• Must have working knowledge of scripting languages such as Power Shell and VBScript or software development experience (C# .Net). Demonstrated experience with Microsoft SCCM/IBM BigFix
• Must have strong analytical ability and problem-solving acumen
• Expertise in Windows deployment, installation, configuration, administration, troubleshooting, and performance tuning
• Knowledge of Windows imaging technologies WinPE, WIM imaging, or similar
• Understanding of internet standards such as HTTPS, DHCP, DNS, SFTP, HTML, XML, JSON and other protocols and IP communications
• Exposure to IBM BigFix for deployment and monitoring is a strong plus
• Ability to work independently with little supervision
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong problem solving & analysis skills
• Strong written and verbal communication skills

Preferred Qualifications

• Application development/engineering experience is a plus
• Mass deployment Tolls: SCCM, BigFix
• Database administration (SQL Server, MySql, SQL Express) setup, configuration and basic database troubleshooting skills
• Experience in capacity planning, system monitoring, and system security and hardening, including DoD STIG
• Experience in the Retail Industry supporting Retail customers is highly preferred
• Experience in scripting or programming languages as may be used in automation and deployment (VBScript, JavaScript, Python, etc)

Salary Range:

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”