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The Account Research Specialist I role involves researching and responding to customer inquiries related to cardholder accounts, ensuring compliance with various regulations, and identifying potential fraud or credit issues. The position also includes routine updates and documentation of accounts and effective communication with clients and vendors.
Leads the planning and rollout of assigned products through ownership of product concepts, roadmaps, and prioritization with delivery teams. Champions and supports the product development team by reducing churn and waste, removing blockers, and offering technical product guidance.
The AML Analyst supports AML/KYC operations by analyzing alerts and transactions to identify suspicious activities, performing customer reviews, and preparing documentation for compliance with laws and regulations. The role involves creating and verifying KYC profiles and escalating suspicious cases to the MLRO.
As a Sale Operations Specialist, you will manage office equipment, arrange meetings and travel, maintain internal databases, submit expense reports, and ensure compliance with office policies. Strong organizational and communication skills are essential for this role.
The Cloud DevOps Engineer ensures the efficient operation of Cloud services, focusing on Infrastructure-as-Code and cloud best practices. Responsibilities include mentoring team members, building CI/CD tools, troubleshooting complex problems, and collaborating with internal teams to improve cloud operations. The role involves providing 24x7 support and maintaining system quality standards.
The Sales Manager is responsible for leading various sales teams to achieve annual revenue and profitability goals. They develop and execute sales plans for targeted markets, foster collaboration across teams, and ensure a positive client onboarding experience while providing insights for business improvements.
The Fraud Specialist investigates potential credit card fraud cases by analyzing account histories and contacting customers for additional information. They respond to a high volume of account inquiries, assist with loss reports, and begin to develop knowledge in identifying fraudulent activities through training and research.
The Sales Efficiency Manager collaborates with the Sales team to develop proposals for clients, support sales efforts through collateral creation and research, provide strategic support during the sales cycle, and manage sales documentation. They ensure accurate reporting of prospects and streamline sales processes, while also identifying coaching opportunities for less experienced Sales Analysts.
The Technical Sales Advisor supports the sales team by providing technical knowledge of payment processing. Responsibilities include delivering presentations, conducting product demonstrations, writing internal applications for testing, and assisting in the completion of RFI and RFP documents. The role emphasizes consultative services to new and existing clients.
The Sales Operations Coordinator supports the Sales team in various stages of the sales cycle, including proposal development, documentation management, and strategic support. This role involves collaborating with internal and external stakeholders, maintaining sales records, and preparing materials for presentations. The coordinator is responsible for ensuring that all sales documentation is accurate and assisting in developing and implementing sales strategies.
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