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Develop basic to moderately complex code using front and/or back-end programming languages across multiple platforms. Analyze, modify, and develop code/unit testing. Participate in client-facing meetings and provide support for design and development standards. Estimate billable hours and provide training to other software engineers.

The Tactical Analyst compiles staffing requirements and schedules for call center environments, prepares call volume reports, monitors real-time call statistics, and assists in maintaining workforce planning tools while ensuring service level metrics are met.

The Disputes Analyst I is responsible for researching and resolving customer chargebacks, requiring analysis of transactions, documentation of actions, and application of banking regulations. The role involves working with various merchants and cardholders to gather information and process requests according to established protocols and regulatory guidelines.

The Risk Analyst I monitors and analyzes transactions to identify high-risk activities and fraudulent processing. Responsibilities include verifying information with card issuing banks, processing electronic funds transfers, collaborating with the Investigations Team, and educating merchants on policies to prevent losses. The role focuses on delivering quality customer service and maintaining accuracy in a fast-paced environment.

Compiling staffing level requirements and workplace scheduling in call-center environments. Analyzing call center data to forecast staffing levels and increase staff productivity. Creating reports and dashboards to present call center statistics and performance metrics. Making recommendations for workforce utilization improvements to meet service level goals and enhance efficiency.

Works throughout the software development life cycle to create, design, code, debug, maintain, test, implement, and validate applications with a broad understanding of various languages and architectures. Provides support to leadership for the design and development of business infrastructure application standards. Assists with on-the-job training and guidance to other software engineers.

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.