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Manage a book of small-to-medium business accounts, drive retention, growth and profitability, consult with clients using data and industry insights, escalate and resolve client issues, and support contract renewals and performance improvements.

Manage onboarding and implementation of Treasury Management payables, receivables, and financial products. Serve as primary customer contact, conduct onboarding activities and analyses, monitor and track implementation requests, escalate obstacles, and coordinate with internal partners to ensure timely, functional product delivery and positive customer experience.

Designs, implements, tests, and maintains robotic and desktop automations and automated test frameworks for mobile apps, backend services, and SDKs. Creates test plans, performance tests, and automation data strategies; troubleshoots issues; integrates automation into CI/CD and release validation; and documents automation capabilities and operating procedures.

Monitor account, website, and mobile activity to detect and prevent fraud; secure accounts, verify suspicious transactions with customers and internal teams, maintain records and fraud trend data, and work night shifts in a remote setting.

Lead and grow the ISO partner channel across regions by defining channel strategy, onboarding and enabling partners, managing partner lifecycle and compliance, coordinating cross-functional teams for integrations and operations, using PRM tools for tracking, and managing/mentoring a team to drive revenue growth.

Perform document processing, account data entry and reconciliation, research customer inquiries and disputes, prepare reports, respond to written/system-based customer requests, ensure compliance, and collaborate with internal teams to resolve account issues.

Provide proactive support and service to an assigned portfolio of small-to-medium clients via phone and email. Maintain accounts, resolve escalations, drive account growth and profitability, sell merchant processing products, manage projects, and ensure overall client satisfaction.

The Technical Sales Consultant engages clients during the sales lifecycle, providing consultative expertise, creating presentations, and advising on payment solutions to meet customer needs.

Serve as the primary technical advisor for partner integrations, managing partner relationships, solution design, API-based integrations, documentation, certifications, pre-sales support, technical demos, and stakeholder communications to enable partner and customer onboarding.

Lead scheme relationships across Europe with card networks (Visa, Mastercard, Amex, etc.); negotiate commercial and contract terms; manage team performance, KPIs, forecasts, and scheme-related projects; enable volume growth and implement operational efficiencies across markets.