Provides administrative HR support across recruitment, onboarding, induction, employee relations, payroll and benefits queries, learning administration, HRIS data maintenance, DBS compliance, reporting, and personnel records. Serves as a first point of contact for managers and employees, supports the People Plan, ensures accurate GDPR-compliant data processing, and promotes consistent application of HR policies and procedures.

Provides expert employment advice, employee relations support, and practical HR solutions across the organization. Coaches managers, supports organizational change, handles complex cases, consultations, TUPE, and appeals, and partners with HR colleagues. Manages two People Coordinators and one People Administrator, deputizing for the Senior People Partner. Requires strong employment-law knowledge, generalist HR experience, communication skills, and CIPD Level 5 qualification or equivalent experience.

Provides finance administration for care services, including handling customer and family invoice queries, making payment-related calls, chasing overdue invoices, maintaining accurate accounts receivable records, supporting debt collection, and resolving purchase order issues with council colleagues. The role requires strong telephone and written communication, empathy, attention to detail, time management, and proficiency with spreadsheets and databases.