About the role:
To provide expert, relevant and timely employment advice, guidance and practical support and proactive business focussed employment solutions that are consistent with employment legislation, relevant Corserv policies and procedures and leading-edge employment practice, that secure individual and service improvement and that support organisational change programmes.
To coach and support line mangers across Corserv Care to ensure they fulfil the people management aspects of their role with openness and transparency and in accordance with our values and to confidently deal with a range of employee relations issues.
To be able to work with managers across all levels including other areas of the business and Senior Leadership Team.
To partner wider HR Colleagues to drive a comprehensive and holistic commercial service offering.
To identify, support and resolve HR and People issues through the application of appropriate advice, guidance and the correct application of solutions.
Managerial & Supervisory:
Reporting directly into the Senior People Partner with day-to-day line management responsibility for 2 x People Coordinators and 1 x People Administrator, setting priorities and reviewing performance. Deputising for the Senior People Partner as and when required.
About you:
Qualifications & experience essential criteria:
Education
CIPD Level 5 qualified or substantial and extensive employee relations experience advising on the full spectrum of individual and collective workplace employment matters
Proven Ability
A proven track record in delivering sound generalist HR support to a medium / large sized business.
Has a sound understanding of employment legislation and regulatory bodies in order to manage organisational change and employee relations cases.
Experience in re-organisation, TUPE, complex cases and appeal hearings.
- Broad based knowledge of employment legislation and expert technical capability demonstrating up to date knowledge and best practice thinking.
- Has an in-depth understanding of the company’s HR policies, procedures and practices and knows how to coach others in this area.
- Knowledge and skill to be able to facilitate consultations with staff, managers and trade union representatives.
- Experience of planning and executing organisational change programmes.
- Experience of working within a project discipline framework.
- Able to work independently and pro-actively with minimal supervision.
- Used to working under pressure and to tight deadlines with multiple stakeholders.
- Able to work collaboratively as part of wider people team, respecting respective roles and differences.
- Confident and organised, with an ability to hold difficult conversations.
- Be able to provide appropriate advice and make decisions quickly while prioritising workload.
- Highly articulate, with excellent oral and written communication skills and an ability to listen to and engage with people at all levels.
- Uses data to develop insight and support decision-making.
- Has the knowledge and skills to research, interpret, maintain and report information.
- Proficient at identifying and solving problems.
Competent at maintaining security and confidentiality.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.
Closing: Midnight Thursday 29th October 2026
Thank you for your interest and we look forward to hearing from you soon!
Skills Required
- CIPD Level 5 qualification or substantial and extensive employee relations experience covering individual and collective employment matters
- Proven track record delivering generalist HR support to a medium or large business
- Sound understanding of employment legislation and regulatory bodies
- Experience managing organizational change, reorganizations, TUPE, complex cases, and appeal hearings
- Broad knowledge of employment legislation and current HR best practices
- Knowledge of company HR policies, procedures, and practices, with ability to coach others
- Ability to facilitate consultations with staff, managers, and trade union representatives
- Experience planning and executing organizational change programs
- Experience working within a project discipline framework
- Ability to work independently and proactively with minimal supervision
- Ability to work under pressure, meet tight deadlines, and manage multiple stakeholders
- Collaborative, confident, organized, and able to hold difficult conversations
- Strong decision-making, prioritization, oral communication, written communication, listening, and engagement skills
- Ability to use data for insight and decision-making and to research, interpret, maintain, and report information
- Problem-solving skills
- Competence in maintaining security and confidentiality
- Basic DBS check
What We Do
Corserv provides turn-key credit card issuing programs, and APIs to payment issuing and processing services that are used by Banks, Fintechs, and eCommerce companies to create innovative payment, commerce, and finance programs. Corserv's credit credit card issuing and processing programs provides the technology, scale, and expertise for financial institutions of all sizes to profitably offer credit card products to consumer, business, and commercial customers without adding staff. Corserv's APIs to modern issuing and processing services for credit, debit, virtual, and pre-paid payments enable Banks, Fintechs, and eCommerce companies to create innovative solutions for NeoBanking, Expense and AP Management, Door Delivery, Retail Financing, Business Lending, Home Financing, Payroll and HR, Insurance, and Wealth Management.
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