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Lead workforce planning, capacity modeling, and operational reporting to support staffing and forecasting. Build automated reports, dashboards, and analyses to identify trends and staffing gaps. Partner with operations, talent acquisition, and finance to validate assumptions, support projects, and provide actionable recommendations for workforce decisions.

Make initial outreach to prospective patients, schedule and track assessments, handle inbound calls, document interactions in Salesforce, coordinate with referral sources and onboarding specialists, meet daily/weekly scheduling goals, and participate in team meetings and quality assurance.

Schedule and track assessment appointments for prospective patients, handle inbound/outbound calls, document interactions in Salesforce, coordinate with referral sources and onboarding specialists, meet daily/weekly scheduling goals, and perform quality assurance and administrative tasks.

Handle inbound and outbound calls from patients seeking to cancel services; address inquiries about payments and claims; resolve concerns and overcome objections to retain patients; maintain product knowledge, confidentiality, and a patient-first attitude; perform related administrative duties. Remote, full-time role.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Own and optimize lead generation platforms, integrations, and data flows; analyze and improve campaign performance and ROI; build reporting and run tests; collaborate with Marketing, Analytics, and Compliance to ensure quality, routing, and scalable processes.

Remote, phone-based senior specialist who processes high volumes of prescription data, performs claim adjudication and prior authorizations, coordinates with pharmacists and providers, onboards patients, places outbound welcome and medication-profile calls, maintains confidential patient records, and supports high-volume patient case queues.

Make outbound and inbound calls to prospective patients, schedule and track assessments, document interactions in Salesforce, coordinate with referral sources and Onboarding Specialists, meet daily/weekly scheduling goals, perform quality assurance calls, and support team huddles and trainings.

Lead and perform frontline prescription acquisition tasks, train and cross-train team members, develop SOPs and training materials, support continuous improvement and performance diagnostics, and act as departmental subject matter expert while supporting supervisors and managers.