Provide L2/L3 technical and customer-facing support for enterprise customers: investigate issues with logs, SQL and APIs, use observability tools to monitor and debug, own incidents end-to-end, escalate actionable bug reports to R&D, validate fixes, and maintain the knowledge base. Role requires shift work, including nights and weekends.

Lead ownership of Bringg's design system and AI-driven design workflows. Build prompting guides and templates for PM-led design, review high-stakes flows, coach five PMs asynchronously, and define UX standards to ensure consistent product quality.