The Role
Provide L2/L3 technical and customer-facing support for enterprise customers: investigate issues with logs, SQL and APIs, use observability tools to monitor and debug, own incidents end-to-end, escalate actionable bug reports to R&D, validate fixes, and maintain the knowledge base. Role requires shift work, including nights and weekends.
Summary Generated by Built In
Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.
What You'll Do
Must-haves:
Here's a glimpse of our benefit package:
What You'll Do
- Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
- Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
- Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
- Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
- Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
- Own production incidents end-to-end, including communicating status to internal and external stakeholders
- Validate fixes through functional testing before they go back to customers
- Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current
Must-haves:
- 2+ years of experience in L2 or L3 technical or application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
- High level of English (a must!) with both strong written and oral communication skills
Strong advantages:
- Experience with providing technical and application support for Web & Mobile platforms
- BS degree in Computer Science or related technical field
- Customer-facing experience
- Experience working in operationally critical environments in high-pressure situations
Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
We care about our people!Here's a glimpse of our benefit package:
- Home office setup: $500 home office equipment allowance
- Meal allowance: $100 monthly meal allowance
- Hybrid work: flexible hybrid work from home or office
- 20 days parental (non-birth) leave
- 2 vacation days + $250 gift when getting married
- A vacation day on your birthday
- Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
- Health insurance provided after completing the trial period
- Support team members receive 2 extra days off per year, which can be taken at a time that works best for you
Skills Required
- 2+ years of experience in L2 or L3 technical or application support
- Intermediate-level SQL experience
- Proven experience working with REST APIs
- Hands-on experience with at least one observability platform (OpenSearch, Kibana, Grafana, Splunk or similar) including log analysis, monitoring, incident investigation, and root cause analysis
- High level of English with strong written and oral communication skills
- Willingness to work shifts including night shifts (00:00-08:00) and weekend shifts
- Experience providing technical and application support for Web & Mobile platforms
- BS degree in Computer Science or related technical field
- Customer-facing experience
- Experience working in operationally critical, high-pressure environments
What the Team is Saying
Abhi
Customer Success Manager
Weston
Customer Success Manager
Raquel
Pre Sales Engineer
Danielle
Pre- Scale Manager
Stephanie
Customer Success Manager
Jeremy
Solutions Architect
Bringg Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive and company‑funded worldwide, including medical, dental, vision, life, short/long‑term disability, HRA/FSA options, and mental‑health support. Employer materials and role pages consistently position healthcare as a core, top‑tier benefit.
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Wellbeing & Lifestyle Benefits — Employees are offered a monthly wellness budget with reimbursement programs (e.g., up to $1,200 annually), along with home‑office stipends, Wi‑Fi/phone reimbursements, some meal perks, and commuter support where applicable. These lifestyle allowances indicate sustained investment in everyday wellbeing and remote/hybrid enablement.
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Leave & Time Off Breadth — Time‑off provisions include generous PTO, paid holidays, floating/wellness days, a birthday day off, bereavement, paid volunteer time, and coordinated global long weekends. The package also highlights multiple life‑event allowances that expand beyond standard PTO buckets.
Bringg Insights
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The Company
What We Do
Bringg is the leading Delivery Management Platform -- optimizing last mile delivery, fulfillment, and returns for retailers and carriers worldwide. Bringg transforms delivery into a competitive advantage for 800+ customers, increasing order capacity, reducing costs, and ensuring branded customer experiences, handling over 200 million orders annually.
Why Work With Us
We strive to inspire ourselves, our customers, our partners and even the market to be more. Bringg enables our customers to scale and optimize the last mile experience, using innovative technology and access to a massive connected delivery and fulfillment network. Together, we will continue to differentiate
Gallery
Bringg Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
1 days a week
