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The role involves building and scaling a scientific model platform at Benchling, integrating various AI models, and collaborating with users to optimize usage in biotech R&D.

The Product Support Analyst supports customers and teams using Benchling, leading complex issue resolutions, coordinating with various stakeholders, and driving product knowledge improvements.

Sell Benchling's AI-enabled platform to biotech and chemistry customers in the Western territory. Generate 80% of pipeline, manage complex multi-persona sales cycles, forecast revenue, negotiate and close deals, and maintain account/opportunity data in Salesforce. Collaborate cross-functionally and stay current on industry and technology trends.

Build and own end-to-end features for a digital lab notebook: design backend models and APIs, craft rich frontend components with React, mentor engineers, collaborate with PMs and designers, and drive long-term technical vision and incremental delivery.

Lead AMER sales strategy and operations: annual planning, capacity and quota modeling, territory design, forecasting, pipeline reviews, performance reporting, and cross-functional initiatives. Drive GTM AI roadmap and adoption, improve operational efficiency, and partner with Finance, Marketing, Enablement, Deal Desk, and BI to turn data into decisions.

The SMB Account Executive will manage the full sales cycle, engage new biotech clients, build pipeline, and collaborate with teams to drive customer satisfaction.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.

The Financial Analyst supports the Sales organization through budgeting, forecasting, commission calculations, and financial performance analysis, while driving strategic initiatives and ad-hoc projects.