Serves as a central contact for customers, vendors, and field teams; handles calls, emails, customer concerns, claims, scheduling, documentation, payroll administration, reporting, subcontractor monitoring, and inventory. Maintains accurate job files and supports daily office operations in a fast-paced restoration environment. Requires rotating after-hours and weekend phone coverage.

Manage construction credit card receipts, payments, policy compliance, and reconciliations. Maintain vendor W-9 and COI records in QuickBooks Online, support workers’ compensation audits, process mitigation billing, reconcile accounts receivable and intercompany accounts, prepare journal entries, and maintain accurate balance sheet records. File workers’ compensation reports and payments while handling sensitive financial information.