Coordinates technician dispatch, preventative maintenance schedules, customer onboarding, service records, filter orders, service templates, and spare parts lists. Ensures maintenance contracts are fulfilled, collaborates with technicians and sales teams, supports customers, and helps keep service programs organized and on track.

Creates CAD concepts, assemblies, details, production drawings, installation prints, bills of material, blank views, beam specifications, and packing lists. Collaborates with engineers, project managers, sales, and designers to convert customer concepts and engineering specifications into manufacturing-ready designs. Applies industry standards, quality checks, and 2D/3D design practices while supporting fabrication, assembly, and installation.

Plans and coordinates new products, enhancements, and technical solutions. Develops roadmaps, priorities, forecasts, pricing strategies, and product documentation while balancing customer needs, budgets, resources, and business goals. Partners with customers, Engineering, Design, Sales, vendors, and other teams to deliver products, provide technical guidance, support training and presentations, monitor performance, and drive continuous improvement and revenue growth.